Customer Service Agent, Cross Functional (Part-Time)
Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Exact $12.50
Work Schedule
Rotating Shifts
Weekend Shifts
Night Shifts
Benefits
Paid training
Holiday pay
401(k)
vacation
Family travel
Medical insurance
Dental Insurance
Job Description
Piedmont Airlines is a reputable regional airline committed to delivering industry-leading service to both customers and airline partners. Known for its dedication to excellence and a strong team-oriented culture, Piedmont Airlines values hard work, mutual care among its employees, and abundant opportunities for professional growth. As a vital part of the American Airlines Group, Piedmont Airlines operates a comprehensive network offering convenient regional flights, prioritizing customer satisfaction and operational efficiency. The airline fosters an inclusive and respectful workplace where diversity is celebrated and equal employment opportunities are provided to all applicants regardless of race, color, religion, sex, sexual orientation, gender... Show More
Job Requirements
- Valid driver's license and clear driving record
- Pass a 10-year criminal history records check
- Pass required drug screening
- Proof of high school diploma or GED
- Minimum 18 years of age
- Ability to lift 70 pounds
- Willingness to work in all weather conditions
- Ability to work shifts including nights, weekends, holidays, and irregular hours
Job Qualifications
- Successful completion of training course
- Ability to meet company goals and customer expectations in a high energy environment
- Effective communication skills
- Ability to organize, prioritize, and multitask
- Previous airline experience
- Previous employment as a front-line customer service provider
- Basic knowledge of computer applications and programs
Job Duties
- Assist passengers in boarding and disembarking flights
- Monitor computerized passenger boarding
- Assist customers with special needs including arranging for wheelchairs and unaccompanied minors
- Change customer flight itinerary and seat assignments as required
- Operate the Jetway
- Load and unload baggage and cargo
- Operate motorized service vehicles and equipment
- Guide and park aircraft
- Perform cabin maintenance tasks
- Work together as a team to provide excellent customer service and meet corporate objectives
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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