Customer Service Agent, Cross Functional (Part-Time)
Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $16.00
Work Schedule
Rotating Shifts
Weekend Shifts
Night Shifts
Benefits
Paid training
Holiday pay
401(k)
vacation
Family travel
Medical insurance
Dental Insurance
Job Description
Piedmont Airlines is a reputable regional airline known for its commitment to providing exceptional service to its customers and partners. As a subsidiary of American Airlines Group, Piedmont operates a modern fleet serving multiple destinations across the United States, maintaining high standards of safety, reliability, and customer satisfaction. The airline prides itself on creating a positive work environment where employees are valued, teamwork is emphasized, and growth opportunities are abundant. With a focus on continuous improvement and excellence, Piedmont Airlines is an excellent place for professionals passionate about aviation to advance their careers while contributing to the aviation industry.Show More
Job Requirements
- Proof of high school diploma or GED
- minimum age of 18 years
- ability to lift 70 pounds regularly
- willingness to work all shifts including weekends nights holidays and irregular shifts
- ability to work outside in all weather conditions
- valid driver’s license and clear driving record
- 10-year criminal history records check
- drug screening as required
Job Qualifications
- Successful completion of customer service agent training course
- ability to meet company goals and customer expectations in a high energy environment
- effective communication skills
- ability to organize prioritize and multitask
- previous airline experience preferred
- previous employment as a front-line customer service provider preferred
- basic knowledge of computer applications and programs preferred
Job Duties
- Assist passengers in boarding and disembarking flights
- monitor computerized passenger boarding
- assist customers with special needs including arranging for wheelchairs and unaccompanied minors
- change customer flight itinerary and seat assignments as required
- operate the Jetway
- load and unload baggage and cargo
- operate motorized service vehicles and equipment
- guide and park aircraft
- perform cabin maintenance tasks
- work together as a team to provide excellent customer service and meet corporate objectives
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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