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Piedmont Airlines logo

Customer Service Agent, Cross Functional

Job Overview

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Employment Type

Part-time
Hourly
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Compensation

Hourly
Exact $12.00
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Work Schedule

Flexible
Weekend Shifts
Night Shifts
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Benefits

Paid holidays
employee discount
Dental Insurance
Health Insurance
401(k)
Pet insurance
Flexible spending account
Paid training
Employee assistance program
401(k) matching
Paid Time Off
Vision Insurance
Life insurance
Retirement Plan

Job Description

American Airlines Group with Piedmont Airlines stands as a prominent leader in the aviation industry, known for its extensive network and commitment to customer satisfaction. The company operates a dynamic and fast-paced airport environment where efficiency, safety, and quality service are paramount. As part of a globally recognized airline group, Piedmont Airlines offers employees an exciting and rewarding workplace with opportunities for growth and advancement. Established with a mission to connect people and places, American Airlines Group with Piedmont Airlines has built a reputation for reliability, innovation, and providing excellent travel experiences for millions of passengers annually.

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Job Requirements

  • Ability to work all shifts including nights, weekends, holidays
  • Work outside in all weather conditions
  • Able to lift up to 70 pounds
  • Successful completion of training course
  • At least 18 years of age
  • Valid driver’s license

Job Qualifications

  • High school diploma or GED
  • Previous airline experience preferred
  • Previous employment as a front-line customer service provider preferred
  • Basic knowledge of computer applications and programs preferred

Job Duties

  • Computerized passenger boarding
  • Flight announcements
  • Assisting customers with special needs
  • Ticket sales
  • Flight itinerary changes and seat assignments
  • Tracing mishandled luggage
  • Baggage loading
  • Operation of motorized service vehicles and equipment
  • Aircraft servicing
  • Calculating baggage and cargo weights

Job Qualifications

Experience

Entry Level (1-2 years)


Job Location

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