Air Canada logo

Air Canada

Customer Service Agent - Cargo - Part Time - Proactive hiring

Job Overview

briefcase

Employment Type

Part-time
clock

Compensation

Type:
Hourly
Rate:
Exact $17.99
clock

Work Schedule

Flexible
diamond

Benefits

Pension Program
Employee share ownership program
Profit sharing
Health Insurance
Dental Insurance
Life insurance
Recognition Program
travel privileges

Job Description

Air Canada is a leading Canadian airline known for its extensive domestic and international network, connecting people and places with exceptional service and reliability. With a storied history that dates back to its founding in 1937, Air Canada has grown to become one of the most recognized names in the aviation industry, widely respected for its commitment to safety, innovation, and customer satisfaction. The company operates a fleet of modern aircraft serving more than 200 destinations worldwide, offering a range of services that include passenger, cargo, and technical operations.

This particular opportunity is based in Miami, United States,... Show More

Job Requirements

  • Must possess a valid driver’s license
  • Must have valid passport to travel for training in Canada
  • Ability to lift seventy (70) lbs unaided
  • Ability to operate company vehicles and machinery
  • Ability to stand or sit for extended periods of time
  • Must meet Air Canada medical standards through a medical examination
  • Must adhere to Air Canada’s uniform guide and grooming standards
  • Employment is subject to meeting US Custom & Boarder Protection (USCBP) requirements for obtaining both a Customs Seal and an Airport ID Badge
  • Must be available for shift work in a 24/7 operational environment, including mornings, evenings, weekends, and statutory holidays
  • Must demonstrate punctuality and dependability
  • Must adhere to all safety PPE requirements, including wearing safety shoes and using company-provided hearing protection in designated high-noise areas

Job Qualifications

  • Must possess a valid driver’s license
  • Must have valid passport to travel for training in Canada
  • Ability to lift seventy (70) lbs unaided
  • Ability to efficiently use the company’s automated reservations, ticketing and baggage tracing systems post-training
  • Ability to operate company vehicles and machinery
  • Ability to stand or sit for extended periods of time
  • Ability to use tact, good judgement and initiative
  • Capable of expressing self in a clear and pleasant manner
  • Ability to work under pressure with a minimum of supervision
  • Adhere to Air Canada’s uniform guide and grooming standards
  • Ability to meet Air Canada medical standards through a medical examination
  • Employment is subject to meeting US Custom & Boarder Protection (USCBP) requirements for obtaining both a Customs Seal and an Airport ID Badge
  • Employees must adhere to all safety PPE requirements, including wearing safety shoes as per company regulations and using company-provided hearing protection in designated high-noise areas
  • Demonstrate punctuality and dependability to support overall team success in a fast-paced environment
  • Candidates must be available for shift work in a 24/7 operational environment, including mornings, evenings, weekends, and statutory holidays

Job Duties

  • Provide cargo customer service to the public, other airlines, agencies, and internal staff, handling inquiries and processing shipments in accordance with company standards
  • Receive, deliver, and physically handle cargo, mail, and COMAT using manual methods or equipment such as forklifts
  • Operate company vehicles as required
  • Compute rates, book shipments, and advise customers on customs and regulatory requirements, including the acceptance and processing of hazardous materials
  • Manage cash and documentation in line with company procedures
  • Input and track data using the company’s automated cargo systems
  • Investigate shipment issues, complete reports, and compile statistical data to support operational efficiency
  • Ensure adequate supplies are available and communicate procedural updates to staff as needed
  • Make and document operational decisions in the absence of leadership to maintain workflow and protect company interests

Job Qualifications

Experience

No experience required

Job Location

We didn't receive the exact location for this job posting,
please contact the employer.