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Air Canada

Customer Service Agent - Cargo - Part Time - Proactive hiring

Job Overview

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Employment Type

Part-time
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Compensation

Type:
Hourly
Rate:
Exact $18.00
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Work Schedule

Flexible
Day Shifts
Weekend Shifts
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Benefits

Pension Program
Employee share ownership program
Profit sharing
Health Insurance
Dental Insurance
Life insurance
travel privileges

Job Description

Air Canada is the flag carrier and largest airline of Canada, widely recognized as an iconic symbol of Canadian aviation. Established with a strong commitment to excellence, Air Canada operates a vast network of domestic and international flights, serving millions of passengers every year. The company is renowned for its dedication to safety, customer satisfaction, and technological innovation, maintaining a significant presence in the aviation industry as a leader in passenger and cargo transport services. As an airline, Air Canada supports a dynamic workforce and fosters a collaborative environment that emphasizes teamwork and professional growth. The airline also prioritizes diversity... Show More

Job Requirements

  • High school diploma or equivalent
  • Must possess a valid driver’s license
  • Must have valid passport to travel for training
  • Ability to lift seventy (70) lbs unaided
  • Ability to operate company vehicles and machinery
  • Willingness to work flexible shifts including mornings, evenings, weekends, and holidays
  • Ability to comply with Air Canada uniform and grooming standards
  • Ability to meet Air Canada medical standards
  • Must be able to obtain Customs Seal and Airport ID Badge
  • Commitment to safety and use of PPE
  • Excellent communication and interpersonal skills
  • Ability to work independently and in a team environment
  • Punctual and dependable work ethic

Job Qualifications

  • Must possess a valid driver’s license
  • Must have valid passport to travel for training in Canada
  • Ability to lift seventy (70) lbs unaided
  • Ability to efficiently use the Company’s automated reservations, ticketing and baggage tracing systems post-training
  • Ability to operate Company vehicles and machinery
  • Ability to stand or sit for extended periods of time
  • Ability to use tact, good judgement and initiative
  • Capable of expressing self in a clear and pleasant manner
  • Ability to work under pressure with a minimum of supervision
  • Adhere to Air Canada’s uniform guide and grooming standards
  • Ability to meet Air Canada medical standards through a medical examination
  • Employment is subject to meeting US Custom & Boarder Protection (USCBP) requirements for obtaining both a Customs Seal and an Airport ID Badge
  • Employees must adhere to all safety PPE requirements, including wearing safety shoes as per company regulations and using company-provided hearing protection in designated high-noise areas
  • Demonstrate punctuality and dependability to support overall team success in a fast-paced environment
  • Candidates must be available for shift work in a 24/7 operational environment, including mornings, evenings, weekends, and statutory holidays

Job Duties

  • Provide cargo customer service to the public, other airlines, agencies, and internal staff, handling inquiries and processing shipments in accordance with company standards
  • Receive, deliver, and physically handle cargo, mail, and COMAT using manual methods or equipment such as forklifts
  • Operate company vehicles as required
  • Compute rates, book shipments, and advise customers on customs and regulatory requirements, including the acceptance and processing of hazardous materials
  • Manage cash and documentation in line with company procedures
  • Input and track data using the company’s automated cargo systems
  • Investigate shipment issues, complete reports, and compile statistical data to support operational efficiency
  • Ensure adequate supplies are available and communicate procedural updates to staff as needed
  • In the absence of leadership, make and document operational decisions to maintain workflow and protect company interests

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,
please contact the employer.