Customer Service Agent- Baltimore/Washington International Thurgood Marshall Airport ( BWI)
Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $21.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
401(k)
401(k) matching
Dental Insurance
Health Insurance
Life insurance
Vision Insurance
Paid Time Off
growth potential
Job Description
PrimeFlight Aviation Services, Inc. is a prominent provider of commercial aviation support services worldwide, dedicated to delivering exceptional airport customer service and operational support. With over 200 locations across the globe, PrimeFlight is recognized for its commitment to safety, efficiency, and the highest standards of professionalism in the aviation industry. The company offers stable employment opportunities with career advancement potential in a fast-paced, team-oriented environment. Employees at PrimeFlight benefit from a workplace culture that values respect, collaboration, and continuous growth, positioning the company as a leader in the aviation services sector. Their client portfolio includes commercial airlines and various airport... Show More
Job Requirements
- High school diploma or equivalent
- Ability to lift up to 70 pounds
- Ability to stand and walk for prolonged periods in indoor/outdoor environments
- Ability to push, pull, reach with arms, grasp with hands
- Ability to bend, stretch, squat, and kneel
- Exposure to moderate and high noise levels
- Ability to hear and respond to spoken voice and audible alarms
- Capacity for repetitive motions of arms, wrists, hands, and/or fingers
- Specific vision abilities including close, distance, peripheral vision, depth perception, and ability to adjust focus
Job Qualifications
- 18 years of age or older
- Eligible to work in the United States
- One year of customer service experience
- Ability to read, write, speak, and understand the English language, including documents
- Ability to use electronic devices including iPads, tablets, computers, and mobile devices
- Effective communication skills both in-person and through electronic means
- Pass a background check and drug screen
- Eligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs, and U.S. Postal as applicable)
- Ability to work any day/shift, including holidays, within a 24/7 operation
Job Duties
- Greet and assist passengers at the airport with check-in, boarding, and general inquiries
- Provide accurate information on flight schedules, gate assignments, and airport services
- Handle passenger check-in and baggage processing efficiently and courteously
- Assist passengers with self-service kiosks and online check-in procedures
- Effectively resolve customer issues and complaints in a professional and timely manner
- Make announcements and keep passengers informed about flight changes and boarding times
- Handle the boarding process, including verifying travel documents and issuing boarding passes
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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