Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Exact $20.00
Work Schedule
Rotating Shifts
Standard Hours
Flexible
Weekend Shifts
Benefits
Pay
Fly for free
Retirement plan match
Profit sharing
Health Insurance
Job Description
Southwest Airlines is a leading American airline known for its commitment to providing a stable, respectful, and innovative work environment for its employees while delivering exceptional customer service. Established as a major player in the airline industry, Southwest Airlines operates with a mission to connect people to what matters most in their lives through affordable, reliable, and friendly air travel. The company is renowned for its employee-focused culture, encouraging creativity and personal growth, and placing great emphasis on treating both employees and customers with care and respect alike. Southwest Airlines prides itself on fostering an inclusive, collaborative, and supportive workplace... Show More
Job Requirements
- No education requirement
- No experience requirement
- Must be able to obtain a SIDA badge and meet all local airport requirements
- May be required to obtain a Customs Seal for international flights
- Must be able to lift and/or move items up to 70 pounds regularly and repetitively lift 40 to 50 pounds onto raised surfaces
- Must be able to climb, bend, kneel, and stand for extended periods
- Must maintain the ability to wear prescribed uniforms
- Must be a U.S. citizen or have authorization to work in the United States
- Must be at least 18 years of age
- Must comply with company attendance standards
- Ability to work shift work and/or overtime
- Foreign language skills are desirable but not required
- No current or future work authorization sponsorship available
Job Qualifications
- Must be able to type and/or use a computer keyboard with sufficient speed to meet job demands
- Able to read documents, follow instructions and understand ticketing procedures, rules, and regulations
- Ability to work well with others as part of a team and under stressful situations
- Must complete customer service agent training program with at least an 80 percent average and fulfill evaluation period
- Must be aware of hazardous situations and capable of handling emergencies
- Must work under tight time constraints and effectively communicate verbally and in writing
- Must present a well-groomed appearance following company guidelines
- Must be able to perform all job functions within limited space
- Must possess good written and oral communication skills
Job Duties
- Provides friendly service to and maintains positive relationships with all internal and external customers
- Works in a cooperative spirit to ensure the success of the company
- Responsible for providing legendary customer service to travelers and cargo or baggage service users
- Handles ticketing, check-in, boarding, baggage service, reservations, and complaint resolution using computerized point-of-sale systems
- Greets and assists customers politely, handles cash, checks, credit card, travel vouchers, and coupons as payment for tickets
- Computes charges, makes change, and balances daily transactions
- Checks in baggage and cargo, answers telephone inquiries, pages customers, and resolves problems
- Deals with customer issues due to oversells, flight delays/cancellations, or lost/damaged luggage within company guidelines
- Provides accurate fare, schedule, reservation, flight arrival/departure information and answers general inquiries
- Completes required reports and forms
- Writes irregularity and complaint reports
- May perform other duties as directed by leadership
Job Qualifications
Experience
No experience required
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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