Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Exact $20.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Fly for free
retirement savings plan
Profit sharing
competitive health insurance
Health plan coverage options starting day one
Overtime opportunities
Shift premiums
Job Description
Southwest Airlines is a major American airline known for its commitment to customer service, employee satisfaction, and operational efficiency. Established in 1967 and headquartered in Dallas, Texas, Southwest Airlines is recognized for its unique business model that emphasizes low-cost travel combined with legendary hospitality. As an airline, Southwest operates a large domestic and international network, serving millions of passengers every year. The company prides itself on providing a positive work environment with equal opportunities for learning and personal growth. Creativity, innovation, and employee well-being are core values at Southwest, which reflect in their approach towards both customers and staff.
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Job Requirements
- Must maintain a well-groomed appearance per company appearance standards
- must be a U.S. citizen or have authorization to work in the United States
- must be at least 18 years of age
- must be able to comply with company attendance standards
- ability to work shift work and/or overtime
- must be able to lift and/or move items up to 70 pounds regularly and repeatedly lift/move 40 to 50 pounds onto raised surfaces
- must be able to climb, bend, kneel and stand frequently and for extended periods
- must maintain the ability to wear prescribed uniforms
- must complete training program with required passing score
- no current or future work authorization sponsorship available
- must not have been interviewed for the same position within the last 12 months and disqualified
- part-time availability per schedule
- must possess strong communication skills
- must be able to work under stressful situations
- must be able to handle emergencies
- must be able to perform job functions in limited space
Job Qualifications
- Ability to type or use a computer keyboard with sufficient speed to meet job demands
- able to read documents, follow instructions, learn and understand ticketing procedures, rules and regulations
- ability to work well with others as part of a team, meet the public, and work under stressful situations
- must be able to satisfactorily complete customer service agent training program with an 80% or greater average and evaluation period
- must be aware of hazardous situations and be able to handle emergencies as needed
- must work under tight time constraints to accomplish quick turns of aircraft
- must present a well-groomed appearance in accordance with company guidelines
- must be able to perform all job functions within a limited space
- must be able to effectively communicate verbally by telephone, face to face and on public address systems
- must possess good written and oral skills
- must be able to communicate information and instructions verbally or via radio equipment
- no education requirement
- no experience requirement
- must be able to obtain a SIDA badge and meet all local airport requirements
- may be required to obtain a customs seal and meet all requirements to work international flights
Job Duties
- Provides friendly service to and maintains positive relationships with all internal and external customers
- works in a cooperative spirit to ensure the success of the company
- responsible for providing legendary customer service to people desiring to travel, use cargo or baggage service by attending to their needs
- handles any aspect of ticketing and check-in by operating a computerized point-of-sale system, boarding, baggage service, reservations and resolving related complaints and problems
- responsible for greeting and handling customers in a polite and friendly manner
- handles cash, checks, credit cards, travel vouchers and coupons as forms of payment for tickets
- computes charges, makes change and balances daily transactions
- checks in baggage and cargo
- answers telephone to provide information to callers, page customers, resolve problems or complaints and assist as needed
- handles transactions required to board the aircraft in a timely and efficient manner
- deals with mishandled customers as a result of oversells, delayed or cancelled flights, lost, delayed, or damaged luggage
- resolves such problems quickly and within guidelines established by the company
- provides current and accurate fare, schedule, reservations, flight arrival/departure information and answers all general inquiries from customers and other visitors to the airport terminal
- completes forms and reports as required by the company
- writes irregularity and complaint reports as required
- may perform other job duties as directed by employee leaders
Job Qualifications
Experience
No experience required
Job Location
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