Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $16.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Professional growth opportunities
Job Description
Advanced Air, LLC is a dynamic and innovative aviation company based in Hawthorne, California. Established in 2005 by President Levi Stockton, the company operates as an FAA approved Part 135 On-Demand Air Carrier dedicated to superior aircraft management and on-demand charter services. Over the years, Advanced Air has expanded its fleet to include 20 aircraft, servicing both scheduled and on-demand flights across more than 12 communities in the southwestern United States. The company maintains a strong commitment to operational excellence, sustainable growth, and upholding core values such as safety, security, teamwork, and reliability. With diverse aircraft ranging from turboprops to... Show More
Job Requirements
- High school diploma or GED equivalent
- 2+ years of customer service experience
- Authorization to work in the U.S.
- Valid driver's license and clean driving record
- Ability to push/pull/lift 50 lbs for extended periods of time
- Willingness to work outside in all weather conditions and elevated noise levels
- Excellent communication and problem-solving skills
- Experience with Videcom preferred
- Experience with Microsoft Office and Google Suite
- Positive attitude and strong interpersonal skills
- Ability to manage schedules and coordinate across departments
- Ability to multi-task and perform under pressure
- Passion for customer service and relationship building
Job Qualifications
- High school diploma or GED equivalent
- 2+ years of customer service experience
- Experience with Microsoft Office products including Outlook, Word and Excel
- Experience with Google Suite including Sheets, Docs, Drive
- Experience with Videcom (airline reservation system) preferred
- Excellent communication and problem-solving skills
- Positive attitude and winning personality
- Passion for people and building relationships with customers
- Excellent time management skills
- Experience in a service or hospitality related environment desired
- Experience in aviation (commercial, general, or charter) is desired
- Ability to create trust-based relationships with customers
- Strong organizational and multi-tasking skills
- Exceptional problem-solving abilities
- Recordkeeping skills
- Valid driver's license and clean driving record
Job Duties
- Greet and provide outstanding service to all AA customers and guests in a friendly, courteous and professional manner
- Answer telephone to provide information, resolve problems or complaints, and assist as needed
- Handle all aspects of reservations, ticketing, check-in, seat assignment, passenger boarding, and baggage service
- May handle cash, checks, credit cards, and travel vouchers as forms of payments for tickets
- Communicate to customers when a flight has been delayed or cancelled and work to re-accommodate them according to company policy
- Provide current and accurate fare, schedule, gate, flight arrival and departure information, as well as answer general inquiries both in-person and over the telephone
- Provide check-in assistance, ticketing changes, re-booking of itineraries and special service requests for passengers
- Board/deplane flights and escort passengers to and from aircraft in a timely and efficient manner, and assist passengers, as needed
- Ensure aircraft are prepared for flight, including food and beverage stocking and light cleaning
- Transport passengers via shuttle or van as required
- Oversee passenger unloading of firearms in accordance with training, policy, and TSA where required
- Maintain AA brand standards and consistency in the ground experience
- Identify opportunities to improve customer experience and increase satisfaction
- Maintain positive customer relations at all times by using good judgment and the ability to multi-task
- Ensure FAA, Airline, and Airport regulations are followed at all times
- Enforce safety/security measures and protect sensitive zones
- Additional duties as assigned by Supervisor
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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