Seastreak LLC

Customer Service Agent

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Range $16.00 - $16.50
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Work Schedule

Flexible
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Benefits

401(k)
401(k) matching
Dental Insurance
Flexible Schedule
Health Insurance
Paid Time Off
Parental leave
Vision Insurance

Job Description

Seastreak is a leading provider of fast passenger ferry services in the New York metropolitan area, delivering reliable and efficient transportation options for commuters and travelers alike. This company operates a fleet of high-speed catamaran vessels that connect Manhattan, central New Jersey, Nantucket, Martha's Vineyard, and other important destinations. Seastreak is recognized for its commitment to safety, comfort, and customer satisfaction, offering an exceptional travel experience. Beyond daily commuter services, Seastreak also hosts an array of special events, sightseeing cruises, tours, day trips, and seasonal getaways, making it a versatile and popular choice for both residents and tourists throughout the... Show More

Job Requirements

  • High school diploma
  • Ability to obtain a TWIC after being hired
  • Certain felonies may exclude you from obtaining a TWIC
  • Excellent communication skills
  • Ability to learn and navigate an online booking system
  • Must provide highest level of customer service and professionalism
  • Willingness to familiarize with company offerings and schedules

Job Qualifications

  • High school diploma
  • Experience in customer service preferred
  • Excellent communication skills
  • Ability to learn and successfully navigate an online reservation system
  • Can provide the highest level of customer service and professionalism
  • Willingness to familiarize oneself with Seastreak's current offerings and schedules

Job Duties

  • Answering phones
  • Selling tickets and making reservations by phone and in person using an online booking system
  • Scanning tickets as passengers board
  • Responding to customer questions and inquiries
  • Organizing passenger lines

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location