Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $19.00
Work Schedule
Standard Hours
Flexible
Day Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
401(k)
Tuition Reimbursement
Employee Discounts
Job Description
Jet Aviation is a global leader in business aviation services, with a rich history dating back to 1967. Originating from a single hangar in Basel, Switzerland, the company has grown exponentially to employ over 4,500 professionals worldwide across approximately 50 locations. Jet Aviation is renowned for delivering a comprehensive range of aviation services, including Aircraft Management, Aircraft Sales, Charter, Completions, Government Services, Fixed Base Operations (FBO), Fixed and Rotary Wing Maintenance, and Staffing solutions. The essence of Jet Aviation lies in its commitment to perfecting the art of flight, providing seamless, reliable, and high-quality aviation experiences to its clients. The... Show More
Job Requirements
- High School Diploma or GED or equivalent
- 1-2 years of experience in an FBO or customer service-related field
- Proficient English language and communication skills
- Ability to remain calm and effective under pressure
- Strong customer orientation and excellent multi-tasking abilities
- Flexibility to work shifts and adapt to changing schedules
- Ability to work in various weather conditions and meet minimum physical requirements
- Must obtain an Airport ID Badge within 30 days of employment
- Personal values aligned with Jet Aviation's core values including trust, honesty, alignment, and transparency
Job Qualifications
- High School Diploma or GED or equivalent
- 1-2 years of experience in an FBO or customer service-related field (hospitality experience preferred)
- Proficient English language and communication skills
- Strong customer orientation and excellent multi-tasking abilities
- Ability to remain calm and effective under pressure
- Flexibility to work shifts and adapt to changing schedules
- Ability to work in various weather conditions and meet minimum physical requirements
- Team-oriented mindset with a passion for delivering outstanding service
- Ability to obtain an Airport ID Badge within 30 days of employment
- Personal values aligned with Jet Aviation's core values including trust, honesty, alignment, and transparency
Job Duties
- Provide new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions, and complaints in a warm, friendly, and respectful manner
- Resolve customer inquiries and complaints fairly and effectively
- Provide product and service information to customers and identify upselling opportunities to maintain and increase income streams from customer relationships
- Recommend and implement programs to support customer needs
- Assist crew members with arrangements for hotels, ground transportation, catering, linens, and other vendor service requirements
- Comply with all relevant airport and Jet Aviation policies, regulations, and laws
- Represent Jet Aviation as one company internally and externally with industry groups, regulatory bodies and the General Dynamics network
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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