Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Exact $19.00
Work Schedule
Flexible
Benefits
Group medical
Vision
Dental
Life insurance
401k retirement match
Paid holidays
Floating holiday
Paid Time Off
Jury Duty Pay
Employee assistance program
Job Description
Everts Air Cargo is a reputable cargo airline specializing in freight services across diverse regions. Known for its commitment to reliable cargo transportation and exceptional customer service, Everts Air Cargo operates with modern technology and a dedicated team to ensure that shipments are handled efficiently and securely. The company offers flexible employment types including regular full-time and part-time positions, catering to a diverse workforce. Employees are supported with competitive pay, starting at $19.00 per hour, and work schedules that can include various shifts between Monday and Saturday, 7 am to 8 pm.
This role is centered around custome... Show More
This role is centered around custome... Show More
Job Requirements
- Valid driver’s license
- Knowledge of administrative and clerical procedures, work processing systems/software, managing files and records, designing forms and other office procedures and related terminology
- Ability to maintain confidentiality in all aspects of employment, including file and record maintenance
- Knowledge of technology used for training purposes or possess an interest in learning the technological methods used in training
- Requires the ability to understand, retain, and deliver information verbally and written
- Requires the ability to maintain excellent customer/station agent relations, and to deal effectively with irate customers
- Requires a courteous, helpful, and poised phone manner and possess excellent interpersonal skills
- Requires the ability to make determinations quickly and under pressure
- Requires good organizational attention to detail, and record keeping skills and also the ability to maintain current and updated information
- Requires the ability to input and retrieve information from a database
- Requires the ability to type 45+ wpm, as required by location
- Requires the ability to be sedentary for extended periods of time as required by location
- Must be able to perform multiple tasks simultaneously, such as talking on the phone and data entry
Job Qualifications
- High school diploma or equivalent
- Previous experience in customer service or cargo logistics preferred
- Proficient in computer systems and software relevant to cargo handling
- Strong verbal and written communication skills
- Ability to work effectively under pressure and handle multiple tasks simultaneously
- Good organizational and record-keeping skills
- Ability to type 45+ wpm
- Excellent interpersonal skills with a courteous and poised phone manner
- Capacity to maintain confidentiality
Job Duties
- Respond to customer inquiries regarding company services, regulations, transit information, procedures, and rates in a clear and concise manner via telephone, email, and in-person interactions
- Forward charter requests and oversized freight quotes to sales
- Provide customers with accurate shipping information by using TakeFlite and retrieve information from computers, hard files, manuals, and directories
- Notify customers when freight payments are due and when shipments are ready for pickup
- Keep records of payment notes, payment hold notifications, freight pickup notifications in the comments section in TakeFlite
- Accurately rate Air Waybills based off provided freight description using the commodities and rating system created by Everts Air Cargo
- Research air bills for accounting or customer use as needed
- Maintain cash drawer and daily sales report
- Answer telephone, forward calls to the appropriate department, take messages when necessary
- Update sales with pertinent customer information
- Advise customers of schedules, flight times, cutoffs, and shipping requirements
- Encourage customer development by striving to turn informational calls into freight shipped and forwarding potential sales lead information to sales
- Assist other agents and departments as needed
- Maintain confidentiality in all duties assigned
- Provide training to new hires or other company personnel as needed
- Assist with training new cargo, customer service, or other personnel
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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