Alaska Airlines

Customer Service Agent

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Exact $20.58
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Work Schedule

Flexible
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Benefits

Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
Comprehensive well-being programs including medical, dental and vision benefits
generous 401k match program
Quarterly bonus plans
Annual bonus plans
Generous holiday and paid time off

Job Description

Alaska Airlines is a major American airline renowned for its commitment to delivering exceptional passenger experiences across its extensive network of destinations. As an airline, Alaska Airlines specializes in connecting communities and providing reliable air travel services with a focus on safety, customer service, and operational excellence. The company has built a reputation for its welcoming culture and dedication to creating remarkable experiences for guests. The airline operates a variety of routes primarily on the west coast of the US but with significant reach across the country and internationally. Alaska Airlines prioritizes its employees and offers competitive total rewards packages,... Show More

Job Requirements

  • Minimum age of 18
  • Must be authorized to work in the U.S.
  • Ability to consistently lift 50 lbs
  • Must be able to push and pull 50 lbs
  • Must be able to bend, stoop, squat, reach and grasp
  • Flexibility to work varied shifts such as weekends and holidays
  • Ability to participate in paid training
  • Ability to anticipate needs of others in a fast-paced environment
  • Ability to communicate in English
  • High school diploma or equivalent
  • Six months of customer service or community service experience

Job Qualifications

  • High school diploma or equivalent
  • Six months of customer service or community service experience
  • Exceptional interpersonal and communication skills including verbal, written, and listening
  • Typing speed of at least 25 WPM
  • Ability to communicate in English
  • Ability to learn and operate a computerized reservation system
  • Ability to adapt to performing work according to set procedures
  • Flexibility to work varied shifts including weekends and holidays

Job Duties

  • Assist guests with travel needs such as answering inquiries, ticketing, checking-in passengers, and boarding flights in a fast-paced environment
  • Sell tickets and ensure cabin accommodations
  • Perform computer, iPad and paperwork tasks
  • Evaluate and prepare flights by arranging seat assignments and load, coordinating special meals, and upgrades
  • Perform boarding and gate duties such as checking flight tickets, assisting and directing passengers, making announcements, checking aircraft, and confirming cabin security
  • Process and secure passenger luggage
  • Perform duties of varying capacities as assigned by management to ensure guest satisfaction

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location