Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $20.58
Work Schedule
Flexible
Weekend Shifts
Benefits
Free stand-by travel privileges
Medical insurance
Dental Insurance
Vision Insurance
401k Match
bonus plans
Paid Time Off
Job Description
Alaska Airlines is a major American airline headquartered in Seattle, Washington, known for its dedication to delivering exceptional customer service and connecting communities across the United States and beyond. Established in 1932, Alaska Airlines has grown into a leading carrier, recognized for its innovative approach to air travel, commitment to sustainability, and a strong focus on employee and guest satisfaction. The airline operates a comprehensive network covering numerous destinations and is committed to providing a seamless travel experience for its guests through operational excellence and community engagement.
The Customer Service Agent role at Alaska Airlines is a vital positi... Show More
The Customer Service Agent role at Alaska Airlines is a vital positi... Show More
Job Requirements
- minimum age of 18
- must be authorized to work in the U.S.
- ability to consistently lift 50 pounds
- must be able to push or pull 50 pounds
- must be able to bend, stoop, squat, reach and grasp
- ability to participate in paid training
- ability to adapt to performing work according to set procedures
- ability to consistently work flexible schedules including weekends and public holidays
- no visible tattoos on face, front of neck, or chest
- tattoos on hands and other visible parts must meet size and appearance restrictions
- must obtain and maintain airport SIDA badge
- must pass Department of Transportation regulated drug testing
Job Qualifications
- high school diploma or equivalent
- six months of customer service or community service experience
- exceptional interpersonal and communication skills including verbal, written, and listening
- typing speed of at least 25 words per minute
- ability to learn and operate a computerized reservation system
- flexibility to work varied shifts including weekends and holidays
- ability to anticipate needs of others in a fast-paced environment
- ability to communicate effectively in English
Job Duties
- assist guests with travel needs such as answering inquiries, ticketing, checking in passengers, and boarding flights in a fast-paced environment
- sell tickets and ensure cabin accommodations
- perform computer, iPad and paperwork tasks
- evaluate and prepare flights by arranging seat assignments and load, coordinating special meals and upgrades
- perform boarding and gate duties such as checking flight tickets, assisting and directing passengers, making announcements, checking aircraft, and confirming cabin security
- process and secure passenger luggage
- perform varying duties at management’s direction to ensure guest satisfaction
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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