Alaska Airlines

Customer Service Agent

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Exact $20.58
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Free stand-by travel privileges
Medical insurance
Dental Insurance
Vision Insurance
401k match program
quarterly and annual bonus plans
Generous holiday and paid time off

Job Description

Alaska Airlines is a leading American airline known for its commitment to providing exceptional passenger experiences and reliable air travel services across the United States and beyond. Renowned for its customer-first approach, operational efficiency, and friendly service culture, Alaska Airlines operates a significant network of domestic and limited international flights, making it one of the most respected carriers in the industry. The company emphasizes teamwork and inclusivity, ensuring that its airport teams work seamlessly to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether interacting directly with customers or performing crucial behind-the-scenes operations,... Show More

Job Requirements

  • Minimum age of 18
  • ability to consistently lift 50 lbs
  • must be able to push/pull 50 lbs
  • must be able to bend, stoop, squat, reach and grasp
  • flexibility to work varied shifts including weekends and holidays
  • ability to participate in paid training
  • compliance with tattoo policy specifying allowed tattoo sizes and locations
  • ability to obtain and maintain a Security Identification Display Area (SIDA) badge
  • adherence to Alaska Airlines values including safety, integrity, kindness, and performance

Job Qualifications

  • High school diploma or equivalent
  • minimum 6 months of customer service or community service experience
  • exceptional interpersonal and communication skills including verbal, written, and listening
  • typing speed of at least 25 WPM
  • ability to operate a computerized reservation system
  • ability to adapt to set procedures
  • ability to anticipate the needs of others in a fast-paced environment
  • ability to communicate fluently in English
  • authorized to work in the U.S.

Job Duties

  • Assist guests with travel needs such as answering inquiries, ticketing, checking-in passengers, and boarding flights in a fast-paced environment
  • sell tickets and ensure cabin accommodations
  • perform computer, iPad and paperwork tasks
  • evaluate and prepare flights by arranging seat assignments and load, coordinating special meals, and upgrades
  • perform boarding and gate duties including checking flight tickets, assisting and directing passengers, making announcements, checking aircraft, and confirming cabin security
  • process and secure passenger luggage
  • perform duties of varying capacities as assigned by management to ensure complete guest satisfaction

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location