Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $19.00
Work Schedule
Flexible
Benefits
Group medical insurance
Vision Insurance
Dental Insurance
Life insurance
401k retirement match plan
Paid holidays
Floating holiday
Paid Time Off
Jury Duty Pay
Employee assistance program
Job Description
Everts Air Cargo is a reputable and dynamic air cargo company specializing in timely and reliable freight transportation services. Known for its commitment to operational excellence and customer satisfaction, Everts Air Cargo operates a modern fleet and serves a wide range of customers across various industries. With a strong presence in the cargo and freight industry, Everts Air Cargo prides itself on delivering efficient and secure cargo handling, along with exceptional customer service to maintain long-term business relationships.
The company is currently seeking a dedicated and customer-oriented Customer Service Representative to join their team on a regular full-time basis. ... Show More
The company is currently seeking a dedicated and customer-oriented Customer Service Representative to join their team on a regular full-time basis. ... Show More
Job Requirements
- Valid driver's license
- Knowledge of administrative and clerical procedures
- Ability to maintain confidentiality in all employment aspects
- Knowledge or interest in training technology
- Ability to understand, retain and deliver verbal and written information
- Ability to maintain customer relations and manage irate customers
- Courteous and poised phone manner with interpersonal skills
- Ability to make quick determinations under pressure
- Good organizational skills and attention to detail
- Ability to input and retrieve information from a database
- Ability to type 45+ wpm
- Ability to be sedentary for extended periods
- Ability to multitask including phone and data entry
Job Qualifications
- Valid driver's license
- Knowledge of administrative and clerical procedures, work processing systems/software, managing files and records, designing forms and other office procedures and related terminology
- Ability to maintain confidentiality in all aspects of employment, including file and record maintenance
- Knowledge of technology used for training purposes or possess an interest in learning the technological methods used in training
- Ability to understand, retain, and deliver information verbally and written
- Ability to maintain excellent customer/station agent relations, and to deal effectively with irate customers
- Courteous, helpful, and poised phone manner and possess excellent interpersonal skills
- Ability to make determinations quickly and under pressure
- Good organizational attention to detail, and record keeping skills and also the ability to maintain current and updated information
- Ability to input and retrieve information from a database
- Ability to type 45+ wpm, as required by location
- Ability to be sedentary for extended periods of time as required by location
- Ability to perform multiple tasks simultaneously, such as talking on the phone and data entry
Job Duties
- Respond to customer inquiries regarding company services, regulations, transit information, procedures, and rates in a clear and concise manner via telephone, email and in person interactions
- Forward charter requests and oversized freight quotes to Sales
- Provide customers with accurate shipping information by using TakeFlite and retrieve information from computers, hard files, manuals, and directories
- Notify customers when freight payments are due and when shipments are ready for pickup
- Keep records of payment notes, payment hold notifications, freight pickup notifications in the comments section in TakeFlite
- Accurately rate Air Waybills based off provided freight description using the commodities and rating system created by Everts Air Cargo
- Maintain cash drawer and daily sales report
- Answer telephone, forward calls to the appropriate department, take messages when necessary
- Update Sales with pertinent customer information
- Advise customers of schedules, flight times, cutoffs, and shipping requirements
- Encourage customer development by striving to turn informational calls into freight shipped and forwarding potential sales lead information to Sales
- Assist other agents and departments as needed
- Maintain confidentiality in all duties assigned
- Provide training to new hires or other company personnel as needed
- Assist with training new cargo, customer service or other personnel
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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