Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $16.00 - $22.00
Work Schedule
Rotating Shifts
Flexible
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Matching 401(k)
Health savings account
Flexible spending account
short-term disability
long-term disability
Life insurance
Employee assistance program
Health and wellness awards
Paid Time Off
Tuition Reimbursement
Employee Discounts
Job Description
Jet Aviation is a leading global company specializing in providing comprehensive aviation services since 1967. What began as a single hangar operation in Basel, Switzerland has grown into a worldwide network of over 4,500 dedicated professionals and around 50 locations. Jet Aviation offers a multifaceted suite of services including Aircraft Management, Sales, Charter, Completions, Government Services, FBO (Fixed Base Operator) services, Fixed and Rotary Wing Maintenance, and Staffing. With such a broad and specialized service offering, Jet Aviation is committed to delivering seamless and exceptional experiences to its clients, ensuring that every flight is crafted to the highest standards of... Show More
Job Requirements
- High school diploma/GED
- ability to read and communicate in English
- ability to work flexible schedules and in various weather conditions
- must obtain an Airport ID Badge within 30 days of employment
- must have a valid driver's license
Job Qualifications
- High school diploma/GED
- 1-2 years prior FBO working experience or customer-service related field experience preferred
- passionate about delivering the best experience
- quick adaptation to changing priorities and customer needs
- able to identify alternative and positive solutions to problems
- ability to handle customer frustrations maintaining a positive attitude
- aware and sensitive to luxury and best in class quality
- clear verbal and written communication skills
- active and effective listening skills
- seeks continuous improvement opportunities
- positive and cross-cultural awareness
- self-accountability
- embraces feedback and coaching
- naturally empathetic
- good communication skills
- able to work calmly and effectively under pressure
- multitasking abilities
- cultural awareness and sensitivity
- commitment to Jet Aviation values (Trust, Honesty, Alignment, Transparency)
Job Duties
- Provides new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions, and complaints in a warm, friendly, and respectful manner
- resolves customer inquiries and complaints fairly and effectively
- provides product and service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships
- recommends and implements programs to support customer needs
- assists crew members with arrangements for hotels, ground transportation, catering, linens, and other vendor service requirements
- complies with all relevant airport and Jet Aviation policies, regulations, and laws
- represents Jet Aviation as one company internally and externally with industry groups, regulatory bodies and the General Dynamics network
- responsibilities are within the Customer Support/Operations Function as a generalist or in a combination of Disciplines
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
You may be also interested in:
Nearby Cities