Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $19.00 - $25.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Flexible work schedule
Job Description
DSV is a global transport and logistics company established in 1976 in Denmark by ten independent hauliers. Since its founding, DSV has grown to become the world's third largest supplier of global transport and logistics solutions. With a presence in over 80 countries, DSV offers a comprehensive range of services including transportation, warehousing, packaging, re-packaging, processing, and customs clearance. The company operates with a strong focus on efficiency and customer service to ensure a steady supply chain that supports production lines, retail outlets, and consumer markets worldwide. DSV combines a global reach with a local presence, striving to maintain close... Show More
Job Requirements
- Some college coursework or degree in business administration, logistics, or related field preferred
- 2-3 years of customer service experience in transportation, logistics, or warehousing preferred
- Experience with warehouse management systems or CRM software advantageous
- Strong verbal and written communication skills
- Ability to multitask and prioritize in a fast-paced environment
- Problem-solving skills and attention to detail
- Familiarity with Microsoft Office suite
- Fluent English communication
- Proficiency with computer systems including WMS and CRM
Job Qualifications
- Some college coursework or a degree in business administration, logistics, or a related field is preferred
- 2-3 years of experience in customer service roles, preferably in transportation, logistics, or warehousing
- Experience with warehouse management systems (WMS) or customer relationship management (CRM) software is advantageous
- Strong interpersonal and communication skills, both verbal and written
- Ability to multitask, prioritize tasks, and manage time effectively in a fast-paced environment
- Problem-solving and conflict resolution skills
- Attention to detail and accuracy in data entry and record-keeping
- Familiarity with Microsoft Office suite (Word, Excel, Outlook)
- Experience in warehouse or logistics operations is preferred
- Knowledge of transportation and supply chain management concepts is preferred
- Certification or training in customer service or related areas is advantageous
- Fluent in English (oral and written)
- Proficient in computer systems including WMS and CRM software
Job Duties
- Respond promptly and professionally to customer inquiries via phone, email, or in-person visits
- Provide accurate information regarding order status, inventory availability, and shipping schedules
- Investigate and resolve customer complaints, concerns, and discrepancies in a timely manner
- Collaborate with internal teams to address customer issues effectively
- Assist customers with placing orders, tracking shipments, and processing returns or exchanges
- Ensure orders are accurately entered into the system and fulfilled according to customer specifications
- Maintain accurate records of customer interactions, transactions, and inquiries
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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