GAT Airline Ground Support logo

Customer Service Agent

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Range $15.00 - $20.00
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Work Schedule

Weekend Shifts
Night Shifts
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Benefits

Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities

Job Description

The hiring establishment is a reputable airline company dedicated to providing exceptional customer service and a seamless travel experience for passengers at the airport. As a recognized industry leader, the company prides itself on its commitment to safety, efficiency, and passenger satisfaction. With an extensive network of domestic and international destinations, the airline continuously strives to uphold its reputation by employing skilled and personable staff to assist travelers from check-in to boarding. This airline values professionalism, punctuality, and a positive customer experience in every interaction. The organization offers a dynamic and fast-paced work environment where employees are encouraged to excel... Show More

Job Requirements

  • Must be at least 18 years of age
  • Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail
  • Ability to read, speak, and understand the English language
  • Ability to stand for long periods of time
  • Must possess good communication skills and a friendly, outgoing personality in person and via telephone
  • Possess entry-level computer skills
  • Occasionally lift bags or items weighing between 50 and 70 pounds
  • Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law
  • Must be able to work nights, weekends, and holidays

Job Qualifications

  • High school diploma, GED, or equivalent work experience
  • Good communication skills and a friendly, outgoing personality in person and via telephone
  • Entry-level computer skills
  • Ability to read, speak, and understand the English language

Job Duties

  • Greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person
  • Announce both incoming and outbound flights
  • Handle credit cards and personal check transactions with accuracy and properly account for all collections and conduct the appropriate airline close out procedures
  • Accept and process checked baggage weighing up to 100 lbs and placed on conveyor belts
  • Operate jetways to position them prior to aircraft arrival and lift, open, close, and secure aircraft doors
  • Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information
  • Stand and work in one location for up to four hours at a time
  • Escort unaccompanied minors and disabled passengers throughout the airport
  • Work independently without direct supervision

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,
please contact the employer.