Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $18.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Paid Time Off
Employee rental car discounts
Retirement savings plan including 401k with matching profit sharing
Health Insurance
Life insurance
Dental Insurance
Vision Insurance
Training and Development
Job Description
Enterprise Mobility is a prominent and well-established company operating several of the most recognized car rental brands in North America, namely Enterprise Rent-A-Car, National Car Rental, and Alamo. As the largest and fastest-growing privately owned automotive rental and leasing company in the region, Enterprise Mobility has built a reputation for excellence and superior customer service. Frequently recognized as one of the top places to work, Enterprise Mobility fosters a culture of respect, opportunity, and growth for its employees. The company's mission is centered on becoming the world's best and most trusted mobility company, emphasizing innovation, reliability, and customer satisfaction throughout... Show More
Job Requirements
- Must be at least 18 years of age
- high school diploma or G.E.D. required
- valid driver’s license with no more than 2 moving violations within the last 3 years
- no drug or alcohol related convictions on driving record in the last 5 years
- minimum 1 year experience handling basic customer service and office administration functions
- a minimum of basic level experience and understanding of a PC and Microsoft Office products required
- must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
- must be willing to accept 18/hr compensation
- apart from religious observations, must have open availability including nights, weekends, and holidays as needed
- apart from religious observations, must be able to work Thursday - Monday : 8am - 5pm , OFF: Tuesday & Wednesday
Job Qualifications
- High school diploma or G.E.D.
- minimum 1 year experience handling basic customer service and office administration functions
- basic level experience and understanding of a PC and Microsoft Office products
- valid driver’s license with no more than 2 moving violations within the last 3 years
- no drug or alcohol related convictions on driving record in the last 5 years
- authorized to work in the United States without requiring work authorization sponsorship
Job Duties
- Greets and answers customer questions and provides assistance based on each customer’s needs and requests, identifies and attends to the customer by name, verifies rental agreement and reservation
- ensures a pleasant, smooth and efficient handling of the rental for each customer by assisting in the exchange and return vehicle processes
- works on behalf of the customer and the company to resolve issues in a fair and equitable manner to ensure continued customer loyalty
- makes eye contact and greets all customers
- thanks each customer at the conclusion of their transaction
- provides all customers with undivided attention while assisting them
- prepares all rental and return documents accurately and completely
- offers all customers assistance with directions, maps, local area information and appropriate service information
- reviews rental parameters with all customers to ensure a complete understanding of our rates and service charges
- ensures that the return date and time on the rental agreement is accurate
- reviews all charges at the time of vehicle return
- prepares the Rental Agreement Folder with all required information
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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