Alaska Airlines

Customer Service Agent

Job Overview

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Employment Type

Part-time
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Compensation

Type:
Hourly
Rate:
Exact $20.58
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Free stand-by travel privileges
Medical insurance
Dental Insurance
Vision Insurance
401k match program
quarterly and annual bonus plans
Paid Time Off

Job Description

Alaska Airlines is a major American airline headquartered in Seattle, Washington, known for its commitment to customer service and operational excellence. The airline operates a comprehensive network of flights across the United States, Canada, Mexico, and Costa Rica, serving millions of passengers annually. It is recognized for its dedication to safety, sustainability, and providing a positive travel experience. Alaska Airlines maintains a strong reputation within the aviation industry, and its airport teams play a crucial role in ensuring seamless travel from curb to cabin. The airline values diversity, inclusion, and employee development, offering competitive compensation and benefits packages that aim... Show More

Job Requirements

  • Minimum age of 18
  • Must be authorized to work in the U.S.
  • Ability to consistently lift 50 lbs
  • Must be able to push or pull 50 lbs
  • Must be able to bend, stoop, squat, reach and grasp
  • Flexibility to work varied shifts including weekends and holidays
  • Ability to participate in paid training
  • Meet tattoo policy requirements including restrictions on visible tattoos
  • Ability to obtain and maintain an airport SIDA badge
  • Adhere to Alaska Airlines' drug testing policies
  • Ability to communicate in English

Job Qualifications

  • High school diploma or equivalent
  • 6 months of customer service or community service experience
  • Possess exceptional interpersonal and communication skills including verbal, written, and listening abilities
  • Typing speed of at least 25 words per minute
  • Ability to learn and operate computerized reservation systems
  • Ability to adapt to performing work according to set procedures
  • Ability to anticipate needs of others in a fast-paced environment
  • Ability to communicate effectively in English

Job Duties

  • Assist guests with travel needs including answering inquiries, ticketing, check-in, and boarding in a fast-paced environment
  • Sell tickets and ensure cabin accommodations
  • Perform computer, iPad, and paperwork tasks
  • Evaluate and prepare flights by arranging seat assignments and load, coordinating special meals and upgrades
  • Perform boarding and gate duties including checking flight tickets, assisting and directing passengers, making announcements, checking aircraft, and confirming cabin security
  • Process and secure passenger luggage
  • Perform duties as assigned by management to ensure guest satisfaction

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,
please contact the employer.