Alaska Airlines

Customer Service Agent

Job Overview

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Employment Type

Part-time
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Compensation

Type:
Hourly
Rate:
Exact $21.00
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines and Horizon Air
Comprehensive well-being programs including medical, dental and vision benefits
generous 401k match program
quarterly and annual bonus plans
Generous holiday and paid time off

Job Description

Alaska Airlines is a leading American airline known for its commitment to delivering exceptional travel experiences to guests across North America. With a rich history spanning several decades, the company prides itself on its customer-focused approach and its dedication to safety, reliability, and community involvement. Alaska Airlines operates a comprehensive network of routes serving major cities and regional destinations, ensuring travelers have seamless connectivity and outstanding service from the moment they arrive at the airport until their final destination. The airline is recognized for its innovative initiatives, eco-friendly practices, and stellar employee culture, making it one of the top choices... Show More

Job Requirements

  • High school diploma or equivalent
  • Minimum six months of customer service or community service experience
  • Must have exceptional interpersonal and communication skills
  • Typing speed of at least 25 words per minute
  • Ability to consistently lift and push/pull 50 pounds
  • Ability to bend, stoop, squat, reach and grasp
  • Flexibility to work varied shifts including weekends and holidays
  • Ability to participate in paid training
  • Ability to learn and operate a computerized reservation system
  • Ability to adapt to set procedures
  • Ability to anticipate needs of others
  • Must be fluent in English
  • Minimum age of 18 years
  • Must be authorized to work in the U.S.

Job Qualifications

  • High school diploma or equivalent
  • Six months of customer service or community service experience
  • Possess exceptional interpersonal and communication skills including verbal, written, and listening
  • Typing speed of at least 25 words per minute
  • Ability to consistently lift 50 pounds and push/pull 50 pounds
  • Ability to bend, stoop, squat, reach and grasp
  • Flexibility to work varied shifts including weekends and holidays
  • Ability to participate in paid training
  • Ability to learn and operate a computerized reservation system
  • Ability to adapt to performing work according to set procedures
  • Ability to anticipate needs of others in a fast-paced environment
  • Ability to communicate effectively in English
  • Minimum age of 18
  • Must be authorized to work in the U.S.

Job Duties

  • Assist guests with travel needs such as answering inquiries, ticketing, checking-in passengers, and boarding flights in a fast-paced environment
  • Sell tickets and ensure cabin accommodations
  • Perform computer, iPad and paperwork tasks
  • Evaluate and prepare flights by arranging seat assignments and load, coordinating special meals, and upgrades
  • Perform boarding and gate duties such as checking flight tickets, assisting and directing passengers, making announcements, checking aircraft, and confirming cabin security
  • Process and secure passenger luggage
  • At the direction of management, may be assigned to perform duties of varying capacities to ensure complete guest satisfaction

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,
please contact the employer.