Alaska Airlines

Customer Service Agent

Job Overview

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Employment Type

Part-time
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Compensation

Type:
Hourly
Rate:
Exact $21.00
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Work Schedule

Flexible
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Benefits

Free stand-by travel privileges
Medical insurance
Dental Insurance
Vision Insurance
401k match program
bonus plans
Paid Time Off

Job Description

Alaska Airlines is a leading American airline renowned for its commitment to exceptional customer service and seamless travel experiences. As one of the largest airlines in the United States, Alaska Airlines serves millions of passengers annually, connecting them to over 115 destinations across North America and beyond. Known for its strong community values, innovation, and dedication to safety, Alaska Airlines is a respected name in the aviation industry. The airline's teams, especially those working in airport operations, play a critical role in delivering remarkable guest experiences from the moment travelers arrive at the airport until they reach their destinations. Show More

Job Requirements

  • High school diploma or equivalent
  • Minimum age of 18
  • 6 months of customer service or community service experience
  • Authorization to work in the U.S.
  • Ability to consistently lift and push or pull 50 lbs
  • Ability to bend, stoop, squat, reach and grasp
  • Flexibility to work varied shifts including weekends and holidays
  • Typing speed of at least 25 WPM
  • Ability to participate in paid training
  • Ability to learn and operate computerized reservation system
  • Ability to communicate in English
  • Must obtain and maintain an airport SIDA badge
  • Must comply with Department of Transportation drug testing regulations

Job Qualifications

  • High school diploma or equivalent
  • 6 months of customer service or community service experience
  • Exceptional interpersonal and communication skills including verbal, written, and listening
  • Typing speed of at least 25 WPM
  • Ability to consistently lift 50 lbs
  • Ability to push or pull 50 lbs
  • Ability to bend, stoop, squat, reach and grasp
  • Flexibility to work varied shifts including weekends and holidays
  • Ability to participate in paid training
  • Ability to learn and operate a computerized reservation system
  • Ability to adapt to performing work according to set procedures
  • Ability to anticipate needs of others in a fast-paced environment
  • Ability to communicate in English
  • Minimum age of 18
  • Must be authorized to work in the U.S.

Job Duties

  • Assist guests with travel needs, answering inquiries, ticketing, checking-in passengers, and boarding flights
  • Sell tickets and ensure cabin accommodations
  • Perform computer, iPad and paperwork tasks
  • Evaluate and prepare flights by arranging seat assignments and load, coordinating special meals, and upgrades
  • Perform boarding and gate duties including checking flight tickets, assisting and directing passengers, making announcements, checking aircraft, and confirming cabin security
  • Process and secure passenger luggage
  • Perform duties assigned by management to ensure complete guest satisfaction

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,
please contact the employer.