Alaska Airlines

Customer Service Agent

Job Overview

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Employment Type

Part-time
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Compensation

Type:
Hourly
Rate:
Exact $20.58
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
Comprehensive well-being programs including medical, dental and vision benefits
generous 401k match program
quarterly and annual bonus plans
Generous holiday and paid time off

Job Description

Alaska Airlines is a leading American airline company known for its commitment to providing exceptional customer experiences, innovative services, and an extensive flight network across the United States, Canada, Mexico, and beyond. With a rich history dating back to its founding in 1932, Alaska Airlines has grown to be a trusted and respected carrier praised for its operational reliability and customer-focused approach. The company operates in a competitive airline industry, emphasizing safety, sustainability, and superior service to maintain its position among the top airlines in North America. Alaska Airlines prioritizes its employees and guests by fostering a culture of respect,... Show More

Job Requirements

  • High school diploma or equivalent
  • Minimum age of 18
  • Must be authorized to work in the U.S.
  • 6 months of customer service or community service experience
  • Possess exceptional interpersonal and communication skills
  • Typing speed of at least 25 WPM
  • Ability to consistently lift 50 lbs
  • Must be able to push/pull 50 lbs
  • Must be able to bend, stoop, squat, reach and grasp
  • Flexibility to work varied shifts including weekends and holidays
  • Ability to participate in paid training
  • Ability to learn and operate a computerized reservation system
  • Ability to adapt to performing work according to set procedures
  • Ability to anticipate needs of others in a fast-paced environment
  • Ability to communicate in English

Job Qualifications

  • High school diploma or equivalent
  • 6 months of customer service or community service experience
  • Possess exceptional interpersonal and communication skills including verbal, written, and listening
  • Typing speed of at least 25 WPM
  • Ability to communicate in English
  • Ability to learn and operate a computerized reservation system
  • Ability to adapt to performing work according to set procedures
  • Ability to anticipate needs of others in a fast-paced environment

Job Duties

  • Assist guests with travel needs such as answering inquiries, ticketing, checking-in passengers, and boarding flights in a fast-paced environment
  • Sell tickets and ensure cabin accommodations
  • Perform computer, iPad and paperwork tasks
  • Evaluate and prepare flights by arranging seat assignments and load, coordinating special meals, and upgrades
  • Perform boarding and gate duties including checking flight tickets, assisting and directing passengers, making announcements, checking aircraft, and confirming cabin security
  • Process and secure passenger luggage
  • At the direction of management, perform duties of varying capacities to ensure complete guest satisfaction

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,
please contact the employer.

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