Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $18.00 - $19.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Matching 401(k)
Flexible spending account
short-term disability
long-term disability
Life insurance
Paid Time Off
Tuition Reimbursement
Employee Discounts
Job Description
Jet Aviation is a globally recognized leader in business aviation services, with a rich history dating back to 1967. Originally established in Basel, Switzerland, the company has expanded to encompass over 50 locations worldwide and employs more than 4,500 dedicated professionals. Jet Aviation is known for providing unparalleled services including aircraft management, aircraft sales, charter, completions, government services, fixed-base operations (FBO), fixed and rotary wing maintenance, and staffing solutions. Their mission centers on enabling seamless flight experiences through innovative approaches, meticulous attention to detail, and an unwavering commitment to excellence.
At Jet Aviation, the artisans of aviation wo... Show More
At Jet Aviation, the artisans of aviation wo... Show More
Job Requirements
- High school diploma/GED
- Ability to read and communicate in English
- Ability to work flexible schedules and in various weather conditions
- Must obtain an Airport ID Badge within 30 days of employment
Job Qualifications
- High school diploma/GED
- 1-2 years prior FBO working experience or a customer-service related field experience such as hospitality preferred
- Ability to read and communicate in English
- Passionate about delivering the best experience
- Ability to communicate clearly both verbally and in writing
- Ability to work calmly and effectively under pressure
- Ability to multitask
- Cultural awareness and sensitivity
- Demonstration and commitment to Jet Aviation values including trust, honesty, alignment, and transparency
Job Duties
- Provides new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions, and complaints in a warm, friendly, and respectful manner
- Resolves customer inquiries and complaints fairly and effectively
- Provides product and service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships
- Recommends and implements programs to support customer needs
- Assists crew members with arrangements for hotels, ground transportation, catering, linens, and other vendor service requirements
- Complies with all relevant airport and Jet Aviation policies, regulations, and laws
- Represents Jet Aviation as one company internally and externally with industry groups, regulatory bodies and the General Dynamics network
- Responsibilities are within the Customer Support/Operations Function as a generalist or in a combination of Disciplines
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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