Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $20.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
DailyPay
Awards
Medical insurance
Employee Discounts
wellness programs
401k
career growth
Job Description
Worldwide Flight Services (WFS) is a global leader in air cargo, ground handling, and technical services, delivering exceptional performance and service at over 164 airport locations across 18 countries and five continents. As a prominent company within the aviation industry, WFS expertly manages cargo shipment, luggage handling, passenger services, and business-to-customer deliveries with a devoted team of experts. Their ongoing commitment is to safety, security, and operational excellence, ensuring timely delivery and smooth flight operations every day. This expansive network and expertise position WFS as a leading service provider in aviation ground support, recognized for its customer-focused approach and innovative... Show More
Job Requirements
- High school diploma or GED equivalent
- At least 1 year of experience in customer service or related field
- Ability to work varied shifts, including weekends, holidays, and nights
- Strong verbal and written communication skills
- Ability to lift and handle baggage weighing up to 50 lbs
- Basic computer proficiency, including the ability to input data and use relevant software
- Stay up to date on recurrent training as assigned
- Ability to obtain and maintain airport security badge
- Ability to read, write, and speak the English language
Job Qualifications
- High school diploma or GED equivalent
- At least 1 year of experience in customer service or related field
- Strong verbal and written communication skills
- Basic computer proficiency including the ability to input data and use relevant software
- Ability to lift and handle baggage weighing up to 50 lbs
- Ability to obtain and maintain airport security badge
- Ability to read, write, and speak the English language
- Previous experience in an airport, airline, or logistics environment is preferred
- Knowledge of ticketing, reservations, and fare calculation systems is preferred
- Experience handling lost and found procedures or baggage claims is preferred
- Strong organizational skills and attention to detail are preferred
- Familiarity with airport regulations and procedures is preferred
- Knowledge of international shipping and airfreight documentation is preferred
- Proficiency in a second language for assisting international travelers is preferred
- Strong conflict resolution and problem-solving abilities are preferred
Job Duties
- Make reservations, issue tickets and itineraries, and compute fares for passengers
- Handle baggage check-in, collect excess baggage charges, and provide general travel information
- Assist passengers at boarding gates, including checking ticket validity and processing boarding procedures
- Manage arrangements for passengers holding reservations, standby travelers, and their luggage
- Determine flight close-out times and complete necessary flight documentation for accuracy
- Handle post-departure procedures, including invalidating tickets and finalizing reports
- Conduct lost and found activities, including tracing lost articles, updating passengers, and returning found items
- Process claims for lost or damaged baggage, including on-the-spot settlements for minor claims and forwarding larger claims to appropriate personnel
- Receive and process airfreight shipments, including determining routing, computing rates, and preparing documentation for domestic and international shipments
- Maintain inventory records for airfreight shipments, ensuring accuracy in warehouse, dispatch, and delivery processes
- Ensure compliance with site security protocols and report any breaches or suspicious activities to management or through the whistleblower program
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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