Jet Aviation

Customer Service Agent

Job Overview

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Employment Type

Hourly
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Compensation

Type:
Hourly
Rate:
Range $18.00 - $19.00
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Work Schedule

Flexible
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Benefits

Health Insurance
Dental Insurance
Vision Insurance
Matching 401(k)
Health savings account
Flexible spending account
short-term disability
long-term disability
Life insurance
Employee Assistance Programs
Paid Time Off
Tuition Reimbursement
Employee Discounts

Job Description

Jet Aviation, established in 1967, is a globally recognized leader in business aviation services, dedicated to perfecting the art of flight. Originating from a single hangar in Basel, Switzerland, Jet Aviation has expanded its operations globally with over 4,500 employees across approximately 50 locations worldwide. The company specializes in a wide array of aviation services including Aircraft Management, Aircraft Sales, Charter, Completions, Government Services, Fixed Base Operations (FBO), Fixed and Rotary Wing Maintenance, and Staffing. This diverse portfolio allows Jet Aviation to provide comprehensive support to its customers, ensuring seamless and luxurious travel experiences for both passengers and crew members.Show More

Job Requirements

  • High school diploma or GED
  • Ability to read and communicate in English
  • Ability to work flexible schedules and in various weather conditions
  • Must obtain an Airport ID Badge within 30 days of employment
  • Must have a valid driver's license
  • Ability to provide excellent customer service
  • Ability to maintain professionalism and positive attitude under pressure
  • Willingness to work in a noisy and varying temperature work environment
  • Ability to adapt to changing priorities
  • Ability to follow all airport and company policies and regulations

Job Qualifications

  • High school diploma or GED
  • 1-2 years prior FBO working experience or customer service related field experience preferred
  • Ability to read and communicate in English clearly and effectively
  • Ability to demonstrate good communication skills
  • Ability to work calmly and effectively under pressure
  • Ability to multitask in a fast-paced environment
  • Cultural awareness and sensitivity
  • Demonstration and commitment to Jet Aviation values such as trust, honesty, alignment, and transparency

Job Duties

  • Provides new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions, and complaints in a warm, friendly, and respectful manner
  • Resolves customer inquiries and complaints fairly and effectively
  • Provides product and service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships
  • Recommends and implements programs to support customer needs
  • Assists crew members with arrangements for hotels, ground transportation, catering, linens, and other vendor service requirements
  • Complies with all relevant airport and Jet Aviation policies, regulations, and laws
  • Represents Jet Aviation as one company internally and externally with industry groups, regulatory bodies and the General Dynamics network
  • Responsibilities are within the Customer Support/Operations Function as a generalist or in a combination of Disciplines

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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