Alaska Airlines

Customer Service Agent

Job Overview

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Employment Type

Part-time
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Compensation

Type:
Hourly
Rate:
Exact $21.00
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Free stand-by travel privileges
Medical insurance
Dental Insurance
Vision Insurance
401k Match
bonus plan
Paid Time Off

Job Description

Alaska Airlines is a prominent American airline known for its commitment to safety, customer service, and extensive flight network primarily across the United States, Canada, Mexico, and Costa Rica. Established as one of the largest airlines in the western United States, Alaska Airlines operates a fleet that services tens of millions of passengers each year. The airline puts a strong emphasis on creating remarkable guest experiences by providing exceptional service and maintaining a welcoming environment. With its headquarters in Seattle, Washington, Alaska Airlines is revered for its strong company culture that values safety, integrity, care, and performance while encouraging growth... Show More

Job Requirements

  • Minimum age of 18
  • Must be authorized to work in the U.S.
  • Ability to consistently lift 50 lbs
  • Must be able to push or pull 50 lbs
  • Must be able to bend, stoop, squat, reach and grasp
  • Flexibility to work varied shifts including weekends and holidays
  • Ability to participate in paid training

Job Qualifications

  • High school diploma or equivalent
  • 6 months of customer service or community service experience
  • Possess exceptional interpersonal and communication skills including verbal, written and listening
  • Typing speed of at least 25 words per minute
  • Ability to communicate in English
  • Ability to learn and operate a computerized reservation system
  • Flexibility to work varied shifts including weekends and holidays
  • Ability to adapt to performing work according to set procedures
  • Ability to anticipate needs of others in a fast-paced environment

Job Duties

  • Assist guests with travel needs such as answering inquiries, ticketing, checking-in passengers and boarding flights in a fast-paced environment
  • Sell tickets and ensure cabin accommodations
  • Perform computer, iPad and paperwork tasks
  • Evaluate and prepare flights by arranging seat assignments and load, coordinating special meals, and upgrades
  • Perform boarding and gate duties including checking flight tickets, assisting and directing passengers, making announcements, checking aircraft, and confirming cabin security
  • Process and secure passenger luggage
  • At the direction of management, perform duties of varying capacities to ensure complete guest satisfaction

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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