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Jet Aviation AG

Customer Service Agent

Job Overview

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Compensation

Type:
Hourly
Rate:
Range $18.00 - $19.00
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Work Schedule

Flexible
Day Shifts
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Benefits

Health Insurance
Dental Insurance
Vision Insurance
401(k) matching
health savings and flexible spending accounts
short-term and long-term disability
Life insurance
Employee Assistance Programs
Paid Time Off
Tuition Reimbursement
Employee Discounts

Job Description

Jet Aviation is a globally recognized aviation services company that has been redefining the art of flight since 1967. Originating from a single hangar in Basel, Switzerland, Jet Aviation has expanded to operate in approximately 50 locations worldwide with a dedicated workforce of over 4,500 employees. The company provides a broad spectrum of services including Aircraft Management, Aircraft Sales, Charter services, Completions, Government Services, Fixed Base Operations (FBO), Fixed and Rotary Wing Maintenance, as well as Staffing solutions. Jet Aviation is known for delivering seamless aviation experiences through its team of committed professionals who work relentlessly both behind the scenes... Show More

Job Requirements

  • High school diploma or GED
  • Ability to read and communicate in English
  • Ability to work flexible schedules and in various weather conditions
  • Must obtain an Airport ID Badge within 30 days of employment
  • Must have a valid driver’s license

Job Qualifications

  • High school diploma or GED
  • 1-2 years’ prior FBO or customer service related field experience preferred
  • Ability to communicate effectively verbally and in writing
  • Strong listening and problem-solving skills
  • Ability to work calmly and effectively under pressure
  • Multitasking abilities
  • Cultural awareness and sensitivity
  • Demonstrated commitment to company values of trust, honesty, alignment, and transparency

Job Duties

  • Provides new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions, and complaints in a warm, friendly, and respectful manner
  • Resolves customer inquiries and complaints fairly and effectively
  • Provides product and service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships
  • Recommends and implements programs to support customer needs
  • Assists crew members with arrangements for hotels, ground transportation, catering, linens, and other vendor service requirements
  • Complies with all relevant airport and Jet Aviation policies, regulations, and laws
  • Represents Jet Aviation as one company internally and externally with industry groups, regulatory bodies and the General Dynamics network

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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