Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $18.00 - $19.00
Work Schedule
Flexible
Day Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Matching 401(k)
Health savings account
Flexible spending account
short-term disability
long-term disability
Life insurance
Employee assistance program
Paid Time Off
Tuition Reimbursement
Employee Discounts
Job Description
Jet Aviation has been a distinguished leader in the aviation industry since its founding in 1967. From its origins in a single hangar in Basel, Switzerland, it has grown into a global enterprise employing over 4,500 professionals across approximately 50 locations worldwide. Jet Aviation specializes in a comprehensive array of services including Aircraft Management, Aircraft Sales, Charter, Completions, Government Services, Fixed Base Operator (FBO) activities, Fixed and Rotary Wing Maintenance, and Staffing solutions. Each facet of the company’s operations is dedicated to delivering seamless and exceptional flying experiences to its customers, embodying the art and craft of aviation with passion... Show More
Job Requirements
- high school diploma/GED
- ability to read and communicate in English
- ability to work flexible schedules and in various weather conditions
- must obtain an airport ID badge within 30 days of employment
- must have a valid driver’s license
Job Qualifications
- high school diploma/GED
- 1-2 years prior FBO or customer service-related experience preferred
- passion for delivering the best experience
- ability to quickly adapt to changing priorities and customer needs
- strong communication skills both verbal and written
- active and effective listener
- ability to maintain a positive attitude under pressure
- cultural awareness and sensitivity
- ability to multitask effectively
- commitment to Jet Aviation values of trust, honesty, alignment, and transparency
Job Duties
- provides new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions, and complaints in a warm, friendly, and respectful manner
- resolves customer inquiries and complaints fairly and effectively
- provides product and service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships
- recommends and implements programs to support customer needs
- assists crew members with arrangements for hotels, ground transportation, catering, linens, and other vendor service requirements
- complies with all relevant airport and Jet Aviation policies, regulations, and laws
- represents Jet Aviation as one company internally and externally with industry groups, regulatory bodies and the General Dynamics network
- responsibilities are within the Customer Support/Operations function as a generalist or in a combination of disciplines
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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