Alaska Airlines

Customer Service Agent

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Exact $21.00
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Work Schedule

Flexible
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Benefits

Free stand-by travel privileges
Medical insurance
Dental Insurance
Vision Insurance
401k match program
Quarterly bonus plans
Annual bonus plans
Paid Time Off

Job Description

Alaska Airlines is a leading airline company known for its commitment to delivering exceptional travel experiences to its guests. As a prominent player in the aviation industry, Alaska Airlines operates a comprehensive network of flights across the United States and beyond, connecting passengers to their destinations with comfort and reliability. The company prides itself on fostering a culture that values safety, inclusivity, and customer satisfaction, making it a preferred choice for travelers seeking a seamless journey. Alaska Airlines emphasizes the importance of teamwork and community, encouraging employees to bring their unique talents and perspectives to create memorable interactions for every... Show More

Job Requirements

  • high school diploma or equivalent
  • minimum 6 months of customer service or community service experience
  • possess exceptional interpersonal and communication skills
  • typing speed of at least 25 wpm
  • ability to consistently lift 50 lbs
  • must be able to push/pull 50 lbs
  • must be able to bend, stoop, squat, reach and grasp
  • flexibility to work varied shifts including weekends and holidays
  • ability to participate in paid training
  • ability to learn and operate a computerized reservation system
  • ability to adapt to performing work according to set procedures
  • ability to anticipate needs of others in a fast-paced environment
  • ability to communicate in English
  • minimum age of 18
  • must be authorized to work in the u.s.

Job Qualifications

  • high school diploma or equivalent
  • minimum 6 months of customer service or community service experience
  • possess exceptional interpersonal and communication skills including verbal, written, and listening skills
  • typing speed of at least 25 wpm
  • ability to operate computerized reservation systems
  • ability to anticipate needs of others in a fast-paced environment
  • ability to communicate effectively in English

Job Duties

  • assist guests with travel needs such as answering inquiries, ticketing, checking-in passengers, and boarding flights in a fast-paced environment
  • sell tickets and ensure cabin accommodations
  • perform computer, iPad and paperwork tasks
  • evaluate and prepare flights by arranging seat assignments and load, coordinating special meals, and upgrades
  • perform boarding and gate duties such as checking flight tickets, assisting and directing passengers, making announcements, checking aircraft, and confirming cabin security
  • process and secure passenger luggage
  • perform duties assigned by management to ensure complete guest satisfaction

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location