Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Exact $21.98
Benefits
Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
Comprehensive well-being programs including medical, dental and vision benefits
generous 401k match program
quarterly and annual bonus plans
Generous holiday and paid time off
Job Description
Alaska Airlines is a prominent American airline headquartered in Seattle, Washington. Known for its exceptional customer service and commitment to safety, Alaska Airlines operates an extensive network covering the United States, Canada, Mexico, and Costa Rica. It is widely recognized for its innovative approach to air travel, consistently earning top rankings for customer satisfaction and operational excellence. As a significant player in the airline industry, Alaska Airlines fosters a culture of inclusivity, diversity, and continuous improvement. The company offers a wide variety of employment opportunities, emphasizing professional growth, strong ethical values, and community involvement.
The role of Customer Ser... Show More
The role of Customer Ser... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 6 months of customer service or community service experience
- Must be at least 18 years of age
- Authorized to work in the U.S.
- Ability to lift 50 pounds consistently
- Ability to push and pull 50 pounds
- Ability to bend, stoop, squat, reach, and grasp
- Typing speed of at least 25 words per minute
- Ability to participate in paid training
- Flexibility to work varied shifts including weekends and holidays
- Ability to communicate effectively in English
- Ability to learn and operate computerized reservation systems
- Adherence to Alaska Airlines tattoo policy
- Ability to obtain and maintain airport SIDA badge
- Comply with safety and security regulations at all times
Job Qualifications
- High school diploma or equivalent
- 6 months of customer service or community service experience
- Possess exceptional interpersonal and communication skills including verbal, written, and listening abilities
- Typing speed of at least 25 words per minute
- Ability to consistently lift 50 pounds
- Ability to push and pull 50 pounds
- Ability to bend, stoop, squat, reach and grasp
- Flexibility to work varied shifts including weekends and holidays
- Ability to participate in paid training
- Ability to learn and operate a computerized reservation system
- Ability to adapt to performing work according to set procedures
- Ability to anticipate needs of others in a fast-paced environment
- Ability to communicate effectively in English
- Minimum age of 18
- Must be authorized to work in the U.S.
Job Duties
- Assist guests with travel needs such as answering inquiries, ticketing, checking-in passengers, and boarding flights in a fast-paced environment
- Sell tickets and ensure cabin accommodations
- Perform computer, iPad and paperwork tasks
- Evaluate and prepare flights by arranging seat assignments and load, coordinating special meals, and upgrades
- Perform boarding and gate duties including checking flight tickets, assisting and directing passengers, making announcements, checking aircraft, and confirming cabin security
- Process and secure passenger luggage
- At the direction of management, perform duties of varying capacities to ensure complete guest satisfaction
Job Location
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