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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $18.00
Work Schedule
Standard Hours
Flexible
Weekend Shifts
Benefits
Dental Insurance
Health Insurance
Free parking
Opportunities for advancement
Vision Insurance
Gym membership
Job Description
VXI Global Solutions is a renowned company specializing in providing exceptional customer experience services. Known for their commitment to passion and customer focus, VXI operates globally with a workforce dedicated to creating meaningful interactions between businesses and their clients. Their world-class contact centers are equipped to handle various customer service needs efficiently, making VXI a leading employer in the customer service and contact center industry. This particular opportunity is based in Charlotte, NC, at one of their state-of-the-art contact centers, offering a full-time, on-site role with competitive compensation and comprehensive benefits. The facility fosters an engaging and supportive work environment,... Show More
Job Requirements
- High school diploma or equivalent
- Proven call center or customer service experience preferably in banking or financial industry
- Strong verbal communication skills
- Excellent problem-solving abilities
- Attention to detail
- Ability to handle confidential information securely
- Familiarity with banking products, processes, and regulations
- Proficiency with computer systems and CRM software
- Ability to adapt to fast-paced environment
- Strong multitasking skills
- Availability to work flexible hours including evenings, weekends, and holidays
- Availability to attend 100% of training with no absences
- Completion of 7-year employment verification
- Completion of 10-year background check
- Successful 10-panel drug screening test including THC
Job Qualifications
- High school diploma or equivalent
- Additional education or relevant certifications in finance, banking, or customer service is a plus
- Proven experience in a call center or customer service environment preferably within banking or financial industry
- Strong verbal communication skills with customer-centric approach
- Excellent problem-solving abilities
- Attention to detail
- Ability to handle confidential information securely
- Familiarity with banking products, processes, and regulations
- Proficiency in computer systems, databases, and CRM software
- Ability to adapt to a fast-paced and dynamic work environment
- Strong multitasking skills
- Willingness to work flexible hours including evenings, weekends, and holidays
Job Duties
- Handle incoming calls from customers regarding card services and deposit-related queries including credit/debit card issues, account balances, fund transfers, check deposits, and transaction disputes
- Identify and address customer concerns, complaints, or issues professionally and empathetically
- Update customer account information, process transactions, and perform account maintenance activities
- Develop deep understanding of the bank's card services and deposit products, terms, conditions, and policies
- Adhere to banking regulations, security protocols, and data protection guidelines
- Communicate effectively with customers to gather information, explain processes, and set expectations for resolution
- Maintain accurate records of customer interactions, transactions, and inquiries
- Stay updated on industry trends, banking regulations, and internal processes
- Meet and exceed individual and team performance targets including call handling time, customer satisfaction, and first-call resolution rates
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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