Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $16.50
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
Job Description
Our client is a prominent airline company renowned for delivering exceptional passenger experiences and operational excellence within the aviation industry. As a leading airline, they emphasize customer satisfaction, safety, and efficiency, striving to make every journey comfortable and streamlined. They operate in a dynamic, fast-paced environment where attention to detail and professionalism are paramount. The company maintains a strong presence in domestic and international markets and upholds the highest industry standards in customer service, punctuality, and operational reliability.
The role of the Customer Service Agent at this airline is fundamental as it forms the first and most critical impression f... Show More
The role of the Customer Service Agent at this airline is fundamental as it forms the first and most critical impression f... Show More
Job Requirements
- Must be at least 18 years of age
- must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail
- ability to read, speak, and understand the English language
- ability to stand for long periods of time
- must possess good communication skills and a friendly, outgoing personality in person and via telephone
- possess entry-level computer skills
- occasionally lift bags or items weighing between 50 and 70 pounds
- pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law
- must be able to work nights, weekends, and holidays
Job Qualifications
- High school diploma, GED, or equivalent work experience
- proficiency in English language skills including reading, speaking, and understanding
- good communication skills and a friendly, outgoing personality
- entry-level computer skills
Job Duties
- Greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person
- announce both incoming and outbound flights
- handle credit cards and personal check transactions with accuracy and properly account for all collections and conduct the appropriate airline close out procedures
- accept and process checked baggage weighing up to 100 lbs and place on conveyor belts
- operate jetways to position them prior to aircraft arrival and lift, open, close, and secure aircraft doors
- use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information
- stand and work in one location for up to four hours at a time
- escort unaccompanied minors and disabled passengers throughout the airport
- work independently without direct supervision
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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