Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.50 - $20.50
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Job Description
This leading airline customer service division is committed to providing exceptional service to passengers and ensuring a smooth and positive airport experience from check-in to boarding. As a customer service agent, be the welcoming face and voice representing the airline, playing a key role in upholding the reputation of quality service and operational efficiency. With responsibilities that range from assisting travelers both in person and via telephone to managing flight information and baggage, this position is essential to delivering a seamless travel journey. The company prides itself on fostering a professional, fast-paced work environment where attention to detail and excellent... Show More
Job Requirements
- Must be at least 18 years of age
- Must have a high school diploma GED or equivalent work experience and a high degree of attention to detail
- Ability to read speak and understand the English language
- Ability to stand for long periods of time
- Must possess good communication skills and a friendly outgoing personality in person and via telephone
- Possess entry-level computer skills
- Occasionally lift bags or items weighing between 50 and 70 pounds
- Pass an extensive post offer pre-employment background check including fingerprinting and a criminal history record check required by federal law
- Must be able to work nights weekends and holidays
Job Qualifications
- High school diploma GED or equivalent work experience
- Ability to read speak and understand the English language
- Good communication skills and a friendly outgoing personality in person and via telephone
- Entry-level computer skills
- Ability to work nights weekends and holidays
Job Duties
- Greet and assist all customers in a prompt friendly and courteous manner over the phone and in person
- Announce both incoming and outbound flights
- Handle credit cards and personal check transactions with accuracy and properly account for all collections and conduct the appropriate airline close out procedures
- Accept and process checked baggage weighing up to 100 lbs and placed on conveyor belts
- Operate jetways to position them prior to aircraft arrival and lift open close and secure aircraft doors
- Use airline computer systems to provide flight arrival and departure information ticketing and flight boarding documents lost or damaged baggage documentation and cargo tracking information
- Stand and work in one location for up to four hours at a time
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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