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Customer Service Agent

Job Overview

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Employment Type

Part-time
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Compensation

Hourly
Exact $20.58
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Free stand-by travel privileges
Medical insurance
Dental Insurance
Vision Insurance
401k Match
bonus plans
Paid Time Off

Job Description

Alaska Airlines is a major American airline headquartered in Seattle, Washington. Known for its exceptional customer service and commitment to safety and sustainability, Alaska Airlines operates a comprehensive network of flights across the United States, Canada, Mexico, and Costa Rica. As one of the leading carriers in the industry, Alaska Airlines prides itself on fostering a welcoming and inclusive work environment, dedicated to delivering remarkable travel experiences to its guests. The company has a strong reputation for employee development and a competitive total rewards program that includes benefits designed to support health, wellness, and financial security. The airline places significant... Show More

Job Requirements

  • High school diploma or equivalent
  • minimum age of 18
  • authorized to work in the U.S.
  • 6 months of customer service or community service experience
  • exceptional interpersonal and communication skills
  • typing speed of at least 25 wpm
  • ability to consistently lift 50 lbs
  • ability to push/pull 50 lbs
  • ability to bend, stoop, squat, reach and grasp
  • flexibility to work varied shifts including weekends and holidays
  • ability to participate in paid training
  • ability to learn and operate a computerized reservation system
  • ability to adapt to performing work according to set procedures
  • ability to anticipate needs of others in a fast-paced environment
  • ability to communicate in english

Job Qualifications

  • High school diploma or equivalent
  • minimum of 6 months of customer service or community service experience
  • exceptional interpersonal and communication skills including verbal, written, and listening
  • typing speed of at least 25 WPM
  • ability to learn and operate a computerized reservation system
  • ability to communicate in English
  • flexibility to work varied shifts including weekends and holidays
  • ability to adapt to performing work according to set procedures
  • ability to anticipate needs of others in a fast-paced environment

Job Duties

  • Assist guests with travel needs such as answering inquiries, ticketing, checking-in passengers, and boarding flights in a fast-paced environment
  • sell tickets and ensure cabin accommodations
  • perform computer, iPad and paperwork tasks
  • evaluate and prepare flights by arranging seat assignments and load, coordinating special meals, and upgrades
  • perform boarding and gate duties such as checking flight tickets, assisting and directing passengers, making announcements, checking aircraft, and confirming cabin security
  • process and secure passenger luggage
  • perform duties of varying capacities at the direction of management to ensure complete guest satisfaction

Job Qualifications

Experience

Entry Level (1-2 years)


Job Location

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