Alaska Airlines

Customer Service Agent

Job Overview

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Employment Type

Part-time
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Compensation

Type:
Hourly
Rate:
Exact $20.58
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Free stand-by travel privileges
Medical insurance
Dental Insurance
Vision Insurance
generous 401k match program
quarterly and annual bonus plans
Generous holiday and paid time off

Job Description

Alaska Airlines is a major American airline headquartered in Seattle, Washington, known for its commitment to excellent customer service and safety. Established in 1932, Alaska Airlines operates a comprehensive domestic flight network and international routes, primarily serving the West Coast and Alaska regions. The airline has earned a reputable position in the industry by focusing on delivering remarkable travel experiences and seamless connectivity to its passengers. Along with its subsidiaries, Hawaiian Airlines and Horizon Air, Alaska Airlines provides a diverse range of travel services while maintaining a strong commitment to community values and environmental responsibility.

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Job Requirements

  • High school diploma or equivalent
  • Minimum 6 months customer service or community service experience
  • Exceptional interpersonal and communication skills
  • Typing speed of at least 25 words per minute
  • Ability to consistently lift 50 lbs
  • Ability to push and pull 50 lbs
  • Ability to bend, stoop, squat, reach and grasp
  • Flexibility to work varied shifts including weekends and holidays
  • Ability to participate in paid training
  • Ability to learn and operate computerized reservation systems
  • Ability to communicate in English
  • Must be at least 18 years old
  • Authorization to work in the U.S.
  • Must obtain and maintain airport SIDA badge
  • Compliance with company tattoo policy

Job Qualifications

  • High school diploma or equivalent
  • 6 months of customer service or community service experience
  • Exceptional interpersonal and communication skills including verbal, written, and listening
  • Typing speed of at least 25 words per minute
  • Ability to consistently lift 50 lbs
  • Ability to push/pull 50 lbs
  • Ability to bend, stoop, squat, reach and grasp
  • Flexibility to work varied shifts including weekends and holidays
  • Ability to participate in paid training
  • Ability to learn and operate a computerized reservation system
  • Ability to adapt to performing work according to set procedures
  • Ability to anticipate needs of others in a fast-paced environment
  • Ability to communicate in English
  • Minimum age of 18
  • Must be authorized to work in the U.S.

Job Duties

  • Assist guests with travel needs including answering inquiries, ticketing, checking-in passengers, and boarding flights
  • Sell tickets and ensure cabin accommodations
  • Perform computer, iPad, and paperwork tasks
  • Evaluate and prepare flights by arranging seat assignments and load, coordinating special meals, and upgrades
  • Perform boarding and gate duties including checking flight tickets, assisting and directing passengers, making announcements, checking aircraft, and confirming cabin security
  • Process and secure passenger luggage
  • Perform duties as assigned by management to ensure guest satisfaction

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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