Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.75 - $19.75
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Paid holidays
Career development opportunities
Employee assistance program
Job Description
DSV is a global leader in transport and logistics, originating from Denmark where it was founded in 1976 by ten independent hauliers who united to create a formidable force in the industry. Since then, the company has grown into the world’s third largest supplier of comprehensive global solutions for transport and logistics. DSV’s expansive network spans more than 80 countries worldwide, operating numerous offices, transportation hubs, and warehousing facilities to ensure efficient and timely movement of goods across international borders.
DSV's core business revolves around adding value to its customers’ supply chains by offering services such as transporting, storing, packaging, ... Show More
DSV's core business revolves around adding value to its customers’ supply chains by offering services such as transporting, storing, packaging, ... Show More
Job Requirements
- high school diploma or equivalent
- experience in customer service or warehouse environment
- basic computer proficiency
- excellent communication skills
- ability to handle customer inquiries and complaints
- capacity to work flexible hours including overtime
- ability to lift moderate weight
- willingness to participate in safety programs
- must comply with company policies and procedures
Job Qualifications
- high school diploma or equivalent
- proven experience in customer service or logistics
- knowledge of warehousing and inventory processes
- familiarity with warehouse management systems
- strong communication and interpersonal skills
- ability to mentor and train staff
- basic forklift operation knowledge
- proficiency in data entry and office software
- capability to manage multiple tasks and prioritize
- problem-solving aptitude
- attention to detail
- ability to work independently and as part of a team
Job Duties
- Report inconsistencies or problems to supervisor or operations manager
- manage order flow to ensure daily requirements are fulfilled
- coordinate special warehouse projects
- serve as key resource for personnel needing assistance
- maintain good working relationships with customers by responding to inquiries and complaints
- mentor and train new and existing associates in distribution activities
- train associates on standard operating procedures including shipping, receiving, picking, and quality control documentation
- assist in forklift operation and certification
- direct customer service representative team to achieve objectives
- assist associates and temporary labor with productivity and payroll documentation
- assist supervisor in workforce management
- participate in establishing work schedules and ensuring proper job assignments
- ensure adherence to quality procedures and guidelines by all associates
- respond to all internal and external customer requests professionally and timely
- coordinate inbound and outbound activities for assigned accounts
- process and input customer orders
- run and print shipments from warehouse management system
- run stock reports to verify product availability
- generate paperwork and information for work orders
- check orders for special requests
- expedite and trace orders, notifying customers accordingly
- follow up with other departments to meet service standards
- ensure accurate invoicing and credit for returned merchandise
- investigate and communicate client complaints
- oversee shipping and receiving activities
- act as liaison between warehouse, office, and customers regarding accounts, invoicing, and credit
- prepare accurate reports for site management
- research shipping and receiving discrepancies
- manage documentation including data entry, copying, faxing, filing, and labeling
- assist in clerical and floor duties
- ensure accuracy of shipping and receiving documents
- maintain data and records related to shipping and receiving
- match receiving counts with packing lists and purchase orders
- prepare customer service reports
- resolve discrepancies
- operate computer terminals proficiently
- enter and verify customer order and inventory data
- oversee order paperwork and maintain files
- answer phone calls and operate office machines
- greet customers and visitors
- handle incoming calls courteously
- route calls and take messages
- assist callers with general information
- direct visitors to appropriate departments
- assist drivers at check-in window
- oversee warehouse inventories
- work independently or as team member
- participate actively in safety programs including hazardous communications and emergency response
- comply with company policies and procedures
- cross train in administrative functions
- work overtime as required
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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