Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $21.00
Work Schedule
Rotating Shifts
Standard Hours
Flexible
Day Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
401(k) matching
Employee Discounts
Tuition Reimbursement
Job Description
Jet Aviation is a global leader in the aviation industry, with a rich history dating back to 1967. Starting from a small hangar in Basel, Switzerland, the company has expanded to become a prominent Fixed Base Operator (FBO) with over 4,500 employees and approximately 50 locations worldwide. Jet Aviation's comprehensive range of services includes Aircraft Management, Aircraft Sales, Charter, Completions, Government Services, Fixed and Rotary Wing Maintenance, and Staffing solutions. The company is renowned for delivering seamless and exceptional aviation experiences through a dedicated team of professionals who are passionate about perfecting the art of flight. With a strong emphasis... Show More
Job Requirements
- 1-2 years of experience in an FBO or customer service-related field, hospitality experience preferred
- High School Diploma/GED or equivalent required
- Proficient English language and communication skills
- Ability to remain calm and effective under pressure
- Strong customer orientation and excellent multi-tasking abilities
- Flexibility to work shifts and adapt to changing schedules
- Ability to work in various weather conditions and meet minimum physical requirements
- Team-oriented mindset with a passion for delivering outstanding service
- Must obtain an Airport ID Badge within 30 days of employment
- Personal values aligned with Jet Aviation’s core values (Trust, Honesty, Alignment, Transparency)
Job Qualifications
- 1-2 years of experience in an FBO or customer service-related field, hospitality experience preferred
- High School Diploma/GED or equivalent
- Proficient English language and communication skills
- Ability to remain calm and effective under pressure
- Strong customer orientation and excellent multi-tasking abilities
- Flexibility to work shifts and adapt to changing schedules
- Ability to work in various weather conditions and meet minimum physical requirements
- Team-oriented mindset with a passion for delivering outstanding service
- Must obtain an Airport ID Badge within 30 days of employment
- Personal values aligned with Jet Aviation’s core values (Trust, Honesty, Alignment, Transparency)
Job Duties
- Deliver exceptional service to new and existing customers, addressing billing inquiries, service requests, suggestions and complaints in a warm and respectful manner
- Resolve customer inquiries and complaints efficiently and fairly, while skillfully de-escalating tense situations
- Perform generalist duties within the Customer Support and Operations function
- Provide information about Jet Aviation’s services, identifying opportunities to enhance customer relationships
- Recommend and implement programs to support customer needs
- Assist crew members with arrangements for hotels, ground transportation, catering, linens and other vendor services
- Ensure compliance with all relevant airport and Jet Aviation policies, regulations and laws
- Represent Jet Aviation professionally with industry groups, regulatory bodies, and the General Dynamics network
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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