Alaska Airlines

Customer Service Agent

Job Overview

briefcase

Employment Type

Part-time
clock

Compensation

Type:
Hourly
Rate:
Exact $20.98
clock

Work Schedule

Flexible
Weekend Shifts
diamond

Benefits

Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
Comprehensive well-being programs including medical, dental and vision benefits
generous 401k match program
quarterly and annual bonus plans
Generous holiday and paid time off

Job Description

Alaska Airlines is a renowned airline company committed to delivering outstanding travel experiences to its guests. Known for its commitment to customer service and operational excellence, Alaska Airlines operates a comprehensive network of flights serving numerous destinations. As a key player in the aviation industry, the company prioritizes safety, inclusivity, and sustainability while fostering a welcoming environment both for its customers and employees. Alaska Airlines has carved a reputation for reliability, comfort, and efficiency, making it a preferred choice for travelers across the United States and beyond. The airline continually invests in employee development, offering comprehensive benefits and career advancement... Show More

Job Requirements

  • High school diploma or equivalent
  • Minimum 6 months of customer service or community service experience
  • Must be authorized to work in the U.S.
  • Minimum age of 18
  • Ability to consistently lift 50 lbs
  • Ability to push/pull 50 lbs
  • Ability to bend, stoop, squat, reach and grasp
  • Typing speed of at least 25 WPM
  • Flexibility to work varied shifts including weekends and holidays
  • Ability to participate in paid training
  • Ability to learn and operate a computerized reservation system
  • Ability to adapt to performing work according to set procedures
  • Ability to communicate in English

Job Qualifications

  • High school diploma or equivalent
  • Minimum 6 months of customer service or community service experience
  • Exceptional interpersonal and communication skills including verbal, written, and listening
  • Typing speed of at least 25 WPM
  • Ability to consistently lift 50 lbs
  • Ability to push/pull 50 lbs
  • Ability to bend, stoop, squat, reach and grasp
  • Flexibility to work varied shifts including weekends and holidays
  • Ability to participate in paid training
  • Ability to learn and operate a computerized reservation system
  • Ability to adapt to performing work according to set procedures
  • Ability to anticipate needs of others in a fast-paced environment
  • Ability to communicate in English
  • Minimum age of 18
  • Must be authorized to work in the U.S.

Job Duties

  • Assist guests with travel needs such as answering inquiries, ticketing, checking-in passengers, and boarding flights
  • Sell tickets and ensure cabin accommodations
  • Perform computer, iPad and paperwork tasks
  • Evaluate and prepare flights by arranging seat assignments and load, coordinating special meals, and upgrades
  • Perform boarding and gate duties such as checking flight tickets, assisting and directing passengers, making announcements, checking aircraft, and confirming cabin security
  • Process and secure passenger luggage
  • At the direction of management, perform duties of varying capacities to ensure complete guest satisfaction

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

You may be also interested in: