Alaska Airlines

Customer Service Agent

Job Overview

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Employment Type

Part-time
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Compensation

Type:
Hourly
Rate:
Exact $20.98
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Free standby travel privileges
Medical insurance
Dental Insurance
Vision Insurance
401k match program
Quarterly bonus plans
Paid Time Off

Job Description

Alaska Airlines is a prominent American airline known for its commitment to customer service and operational excellence. With a rich history of connecting people to more destinations, Alaska Airlines operates a comprehensive network of flights, primarily focused on the West Coast, Alaska, and key cities across the United States. The airline prides itself on providing high-quality travel experiences, supported by its dedicated airport teams who work collaboratively to ensure seamless transitions for guests and their belongings from curbside to cabin. Recognized for fostering a positive work culture and promoting professional development, Alaska Airlines offers competitive total rewards packages and a... Show More

Job Requirements

  • High school diploma or equivalent
  • Minimum age of 18
  • Must be authorized to work in the U.S.
  • Six months of customer service or community service experience
  • Possess exceptional interpersonal and communication skills
  • Typing speed of at least 25 words per minute
  • Ability to consistently lift 50 pounds
  • Must be able to push and pull 50 pounds
  • Must be able to bend, stoop, squat, reach and grasp
  • Flexibility to work varied shifts including weekends and holidays
  • Ability to participate in paid training
  • Ability to learn and operate a computerized reservation system
  • Ability to adapt to performing work according to set procedures
  • Ability to anticipate needs of others in a fast-paced environment
  • Ability to communicate in English

Job Qualifications

  • Six months of customer service or community service experience
  • Possess exceptional interpersonal and communication skills, including verbal, written and listening
  • Typing speed of at least 25 words per minute
  • Ability to consistently lift 50 pounds
  • Ability to push and pull 50 pounds
  • Ability to bend, stoop, squat, reach and grasp
  • Flexibility to work varied shifts including weekends and holidays
  • Ability to participate in paid training
  • Ability to learn and operate a computerized reservation system
  • Ability to adapt to performing work according to set procedures
  • Ability to anticipate needs of others in a fast-paced environment
  • Ability to communicate in English
  • High school diploma or equivalent
  • Minimum age of 18
  • Must be authorized to work in the U.S.

Job Duties

  • Assist guests with travel needs such as answering inquiries, ticketing, checking-in passengers and boarding flights in a fast-paced environment
  • Sell tickets and ensure cabin accommodations
  • Perform computer, iPad and paperwork tasks
  • Evaluate and prepare flights by arranging seat assignments and load, coordinating special meals and upgrades
  • Perform boarding and gate duties including checking flight tickets, assisting and directing passengers, making announcements, checking aircraft and confirming cabin security
  • Process and secure passenger luggage
  • At the direction of management, may be assigned to perform duties of varying capacities to ensure complete guest satisfaction

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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