Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $19.00 - $22.00
Work Schedule
Flexible
Night Shifts
Benefits
Base hourly pay
Overtime paid over 40 hours in one week
Holiday pay
Paid time off including 3 floating holidays
401(k) benefits with dollar for dollar match up to 6%
General Dynamics employee discounts
Medical insurance
Dental Insurance
Vision Insurance
Paid sick time
Employee assistance program
wellness programs
Health awards
annual merit increase opportunity
Annual bonus potential up to 5%
Tuition reimbursement for approved continued education
Job Description
Jet Aviation is a globally recognized aviation services company that has been crafting seamless flight experiences since its establishment in 1967. Originating from a single hangar in Basel, Switzerland, Jet Aviation has grown exponentially to encompass over 4,500 employees and approximately 50 locations worldwide. The company is renowned for its comprehensive range of aviation services including Aircraft Management, Aircraft Sales, Charter, Completions, Government Services, Fixed Base Operations (FBO), Fixed and Rotary Wing Maintenance, and Staffing. Each service is executed with a distinctive passion and dedication, making Jet Aviation a leader in the aviation industry. The company places great emphasis on... Show More
Job Requirements
- High school diploma/GED or equivalent
- 1-2 years of experience in FBO or customer service
- Proficient English language and communication skills
- Ability to remain calm and effective under pressure
- Strong customer orientation and multi-tasking abilities
- Flexibility to work shifts and adapt to changing schedules
- Ability to work in various weather conditions and meet physical requirements
- Team-oriented mindset with passion for service
- Must obtain Airport ID Badge within 30 days
- Personal values aligned with company's core values
Job Qualifications
- High school diploma/GED or equivalent
- 1-2 years of experience in an FBO or customer service-related field hospitality experience preferred
- Proficient English language and communication skills
- Ability to remain calm and effective under pressure
- Strong customer orientation and excellent multi-tasking abilities
- Flexibility to work shifts and adapt to changing schedules
- Ability to work in various weather conditions and meet minimum physical requirements
- Team-oriented mindset with a passion for delivering outstanding service
- Must obtain an Airport ID Badge within 30 days of employment
- Personal values aligned with Jet Aviation’s core values trust honesty alignment transparency
Job Duties
- Deliver exceptional service to new and existing customers addressing billing inquiries service requests suggestions and complaints in a warm and respectful manner
- Resolve customer inquiries and complaints efficiently and fairly while skillfully de-escalating tense situations
- Perform generalist duties within the Customer Support Operations function
- Provide information about Jet Aviation's services identifying opportunities to enhance customer relationships
- Recommend and implement programs to support customer needs
- Assist crew members with arrangements for hotels ground transportation catering linens and other vendor services
- Ensure compliance with all relevant airport and Jet Aviation policies regulations and laws
- Represent Jet Aviation professionally with industry groups regulatory bodies and the General Dynamics network
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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