Alaska Airlines

Customer Service Agent

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Exact $20.58
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Free stand-by travel privileges
Medical insurance
Dental Insurance
Vision Insurance
401k Match
bonus plans
Paid Time Off

Job Description

Alaska Airlines is a major American airline headquartered in Seattle, Washington, renowned for its commitment to providing exceptional air travel experiences across the United States and select international destinations. As one of the largest airlines in the United States, Alaska Airlines is known for its customer-centric approach, strong safety record, and comprehensive network that connects passengers efficiently and comfortably. The airline offers both passenger and cargo services and operates a diverse fleet that serves more than 115 destinations. Alaska Airlines emphasizes sustainability initiatives and innovation in its operations, aiming to reduce environmental impact while maintaining high standards of service and... Show More

Job Requirements

  • High school diploma or equivalent
  • minimum age of 18
  • must be authorized to work in the U.S.
  • 6 months of customer service or community service experience
  • typing speed of at least 25 WPM
  • ability to consistently lift 50 lbs
  • must be able to push or pull 50 lbs
  • must be able to bend, stoop, squat, reach and grasp
  • flexibility to work varied shifts including weekends and holidays
  • ability to participate in paid training
  • ability to learn and operate a computerized reservation system
  • ability to adapt to performing work according to set procedures
  • ability to communicate in English

Job Qualifications

  • High school diploma or equivalent
  • 6 months of customer service or community service experience
  • possess exceptional interpersonal and communication skills including verbal, written, and listening
  • typing speed of at least 25 WPM
  • ability to consistently lift 50 lbs
  • ability to push or pull 50 lbs
  • ability to bend, stoop, squat, reach and grasp
  • flexibility to work varied shifts including weekends and holidays
  • ability to participate in paid training
  • ability to learn and operate a computerized reservation system
  • ability to adapt to performing work according to set procedures
  • ability to anticipate needs of others in a fast-paced environment
  • ability to communicate in English
  • minimum age of 18
  • must be authorized to work in the U.S.

Job Duties

  • Assist guests with travel needs in a fast-paced environment
  • sell tickets and ensure cabin accommodations
  • perform computer, iPad and paperwork tasks
  • evaluate and prepare flights by arranging seat assignments and load, coordinating special meals, and upgrades
  • perform boarding and gate duties including checking flight tickets, assisting and directing passengers, making announcements, checking aircraft, and confirming cabin security
  • process and secure passenger luggage
  • perform duties as assigned by management to ensure guest satisfaction

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location