Job Overview
Employment Type
Temporary
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $21.00
Work Schedule
Rotating Shifts
Standard Hours
Flexible
Day Shifts
Benefits
Base hourly pay
overtime pay
Holiday pay
Paid time off including floating holidays
401(k) matching
Medical insurance
Dental Insurance
Vision Insurance
Paid sick time
Employee assistance program
wellness programs
Health awards
annual merit increase opportunity
annual bonus potential
Tuition Reimbursement
Employee Discounts
Job Description
Jet Aviation, established in 1967, is a global leader in providing comprehensive aviation services. From its origins in Basel, Switzerland, it has expanded to employ over 4,500 professionals across approximately 50 worldwide locations. The company specializes in numerous facets of aviation including Aircraft Management, Sales, Charter, Completions, Government Services, FBO (Fixed Base Operations), and Maintenance for both fixed and rotary wing aircraft. Jet Aviation prides itself on delivering a seamless flying experience marked by dedication, expertise, and passion for aviation craft. Its teams operate both in hangars and at airport grounds, continually enhancing travel by offering superior services that anticipate... Show More
Job Requirements
- High school diploma or GED
- 1-2 years of experience in customer service or FBO environment
- Proficient English communication skills
- Ability to manage stress effectively
- Flexibility for shift work including 2nd shift assignment
- Physical ability to work in varying weather and lift up to 25 pounds
- Ability to obtain Airport ID Badge within 30 days
- Commitment to company core values
Job Qualifications
- 1-2 years of experience in an FBO or customer service-related field hospitality experience preferred
- High school diploma or GED or equivalent required
- Proficient english language and communication skills
- Ability to remain calm and effective under pressure
- Strong customer orientation and excellent multi-tasking abilities
- Flexibility to work shifts and adapt to changing schedules
- Ability to work in various weather conditions and meet minimum physical requirements
- Team-oriented mindset with a passion for delivering outstanding service
- Must obtain an Airport ID Badge within 30 days of employment
- Personal values aligned with Jet Aviation’s core values Trust honesty alignment transparency
Job Duties
- Deliver exceptional service to new and existing customers addressing billing inquiries service requests suggestions and complaints in a warm and respectful manner
- Resolve customer inquiries and complaints efficiently and fairly while skillfully de-escalating tense situations
- Perform generalist duties within the Customer Support Operations function
- Provide information about Jet Aviation’s services identifying opportunities to enhance customer relationships
- Recommend and implement programs to support customer needs
- Assist crew members with arrangements for hotels ground transportation catering linens and other vendor services
- Ensure compliance with all relevant airport and Jet Aviation policies regulations and laws
- Represent Jet Aviation professionally with industry groups regulatory bodies and the General Dynamics network
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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