Job Overview
Compensation
Type:
Salary
Rate:
Range $60,000.00 - $120,000.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee travel privileges
Training and development programs
performance bonuses
Job Description
Delta Airlines is a leading global airline committed to providing exceptional travel experiences to customers around the world. Known for its extensive network, innovative services, and customer-centric approach, Delta Airlines prides itself on being an industry leader dedicated to safety, comfort, and convenience. As a major carrier, Delta operates thousands of flights daily, connecting millions of passengers to destinations across continents. The company emphasizes creating a positive and memorable journey for every traveler, supported by a talented and motivated workforce that delivers excellence at every touchpoint.
We are currently seeking a Customer Service Agent to join our dynamic ... Show More
We are currently seeking a Customer Service Agent to join our dynamic ... Show More
Job Requirements
- high school diploma or equivalent
- prior experience in customer service or related role preferred
- excellent verbal and written communication skills
- ability to multitask and remain composed under pressure
- basic computer proficiency
- availability to work flexible hours including weekends and holidays
- strong attention to detail
Job Qualifications
- high school diploma or equivalent
- previous customer service experience preferred
- excellent communication and interpersonal skills
- ability to handle stressful situations calmly
- proficiency with computer systems and software
- strong problem-solving and decision-making abilities
- fluency in English
Job Duties
- answer calls in an efficient, courteous and accurate manner while assessing customer needs and offering solutions
- demonstrate the desire to make customer's travel not only superior but memorable
- quickly identify and own customer issues
- actively search for solutions to problems
- maintain accurate records of customer interactions
- provide information about flight schedules and policies
- escalate complex issues to appropriate departments
Job Qualifications
Experience
No experience required
Job Location
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