Job Overview
Compensation
Type:
Hourly
Rate:
Range $16.00 - $26.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Paid Time Off
Training
onsite work
competitive pay
Career Development
Employee support
Job Description
Our company is a well-established organization specializing in providing exceptional customer service with a focus on healthcare and insurance solutions. We pride ourselves on our commitment to delivering comprehensive support to our clients by employing highly skilled Customer Service Advocates. Our team is dedicated to fostering a positive and proactive environment where every customer interaction is handled with care, empathy, and precision. Situated on Percival Road, we operate an onsite facility to ensure close-knit collaboration and superior service standards. We are currently offering a contract-to-hire position with a competitive pay rate of up to $16.00 per hour, with work hours... Show More
Job Requirements
- Must be available for Monday through Friday, 8-hour shifts from 8:00 AM to 4:30 PM
- Must be local candidates as this is an onsite position
- Ability to learn and operate multiple computer systems effectively and efficiently
- Proficient spelling, punctuation, and grammar
- Detail oriented and able to complete tasks as assigned
- Adaptability to perform different tasks central to role
- Critical thinking abilities to work through complex issues
- Excellent communication skills, both written and verbal
- Prior experience preferred but not mandatory
- Must have stable employment history without frequent job hopping
Job Qualifications
- Prior experience in inbound call center
- Prior healthcare or health insurance experience
- Proficiency with call-center customer service software applications like CRM and CSM systems
- Prior experience in hospitality industry such as hotels, food and beverage
- Excellent verbal and written communication skills
- Strong human relations and organizational skills
- Ability to handle high stress situations with good judgment
- Ability to handle confidential or sensitive information with discretion
- Knowledge of word processing, spreadsheet, and database software preferred
Job Duties
- Provide prompt, accurate, thorough and courteous responses to all customer inquiries
- Perform research as needed to resolve inquiries
- Ensure effective customer relations by responding accurately, timely, and courteously to telephone, written, web, or walk-in inquiries
- Initiate or process adjustments or perform other research as needed to resolve inquiries
- Coordinate with other departments to resolve problems
- Provide feedback to management regarding customer problems, questions and needs
- Maintain accurate records on complaints and other customer comments
- Assist with the training of new employees and cross training of coworkers
- Maintain departmental productivity, quality, and timeliness standards
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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