Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $90,000.00 - $105,000.00
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Sick Time
Gym and wellness class reimbursement
Paid Time Off
company holidays
Employee engagement events
Federal and state leave of absence
recognition programs
training programs
Tuition Reimbursement
Employee assistance program
Open door policy
competitive salary
Performance based bonus
401K Program
accident insurance
Life insurance
Access to premium tomato sauce and olive oil products
Job Description
Stanislaus Food Products is a nationally recognized, family-owned company specializing in crafting the finest Italian-style tomatoes and sauces. With a strong reputation built on superior quality, they serve top-quality Italian restaurants and pizzerias across the country. The company’s mission emphasizes attracting quality-oriented restaurateurs by delivering consistently superior tomatoes and olive oil, maintaining customer loyalty through legendary service, and investing in talented people dedicated to customer success. As a family-owned business, Stanislaus Food Products fosters a collaborative and supportive work culture that values excellence and long-term relationships. Located on-site in Modesto, California, the company is committed to a work environment that... Show More
Job Requirements
- Six to ten years in a progressive customer service or customer relations role including call center management
- Minimum of five years demonstrated success in people development, coaching, and performance management
- Experience implementing and leveraging CRM systems in the customer service space
- Demonstrated positive spoken and written interpersonal communication skills
- Detail orientation for process and paperwork review
- Ability to revise existing processes and implement new or revised processes
- Experience applying and complying with California wage and hour requirements
- Ability to work independently while leading a team
- Fluent communication in English
- Experience creating impactful team presentations and leading meetings
- Strong skills in organization, time management, and maintaining consistent emotional composure during stressful periods
- Experience working cross-functionally to achieve company goals
- Proficiency with database applications, phone systems, and ecommerce applications
- Competence with MS Office suite, particularly Word, Outlook, and Excel
Job Qualifications
- Six to ten years in a progressive customer service or customer relations role including call center management
- Minimum of five years demonstrated success in people development, coaching, and performance management
- Experience implementing and leveraging CRM systems in the customer service space
- Demonstrated positive spoken and written interpersonal communication skills
- Detail orientation for process and paperwork review
- Ability to revise existing processes and implement new or revised processes
- Experience applying and complying with California wage and hour requirements
- Ability to work independently while leading a team
- Fluent communication in English
- Experience creating impactful team presentations and leading meetings
- Strong skills in organization, time management, and maintaining consistent emotional composure during stressful periods
- Experience working cross-functionally to achieve company goals
- Proficiency with database applications, phone systems, and ecommerce applications
- Competence with MS Office suite, particularly Word, Outlook, and Excel
- Passion for and knowledge of high-quality food and culinary cuisine preferred
- Fluency in Spanish strongly preferred
- Fluency in French
- Ability to work and communicate with senior management and front-line employees
Job Duties
- Work with the People Operations team to interview, hire, train, develop, motivate and review the performance of all direct reports and ensure team supervisors are doing the same for all team members within the department
- Measure, report, and develop appropriate action plans to ensure end user customer contact goals are met or exceeded
- Hold team accountable for related performance metrics
- Leverage existing technology and implement new technology to enhance the efficiency, accuracy, and transparency of the customer service team
- Exude positive energy and set the tone for the team
- Ensure the We Care / EUC teams understand and demonstrate Stanislaus Core Values in every interaction
- Represent the department throughout the organization at regularly scheduled and ad hoc meetings
- Balance department needs with corporate event support requests and provide appropriate assistance
- Develop, communicate, and execute plans for occasional ad hoc projects and tasks
- Maintain and update department playbooks, including written, video, or digital training resources
- Perform other duties as assigned
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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