Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $90,000.00 - $105,000.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
company holidays
Performance bonus
401k plan
Job Description
Stanislaus Food Products is a nationally recognized family-owned food company specializing in crafting the finest Italian-style tomatoes and sauces, serving high-quality Italian restaurants and pizzerias across the country. With a rich heritage rooted in quality and tradition, the company prides itself on delivering superior products made from exceptional tomatoes and olive oil. As a family-owned business, Stanislaus Food Products emphasizes a commitment to quality, dependability, and strong, loyal relationships with both their customers and employees. The company’s mission is centered around attracting quality-oriented restaurateurs and maintaining those relationships through legendary service while investing in talented individuals who are dedicated to... Show More
Job Requirements
- Six to ten years experience in customer service or customer relations including call center management
- Minimum five years experience in people development, coaching, and performance management
- Experience with CRM system implementation and use
- Strong interpersonal communication skills
- Detail orientation in process and paperwork review
- Ability to revise and implement processes
- Knowledge of California wage and hour laws
- Ability to work independently and lead a team
- Fluent English communication
- Experience in creating team presentations and leading meetings
- Strong organization and time management
- Experience working cross-functionally
- Technical proficiency with database, phone, and ecommerce systems
- Competency with MS Office applications
Job Qualifications
- Six to ten years progressive customer service or customer relations experience including call center management
- Minimum five years demonstrated success in people development, coaching, and performance management
- Experience implementing and leveraging CRM systems in customer service
- Positive spoken and written interpersonal communication skills
- Detail-oriented in process and paperwork review
- Ability to revise and implement processes successfully
- Knowledge of California wage and hour requirements
- Ability to work independently while leading a team
- Fluent in English
- Skilled in creating impactful team presentations and leading meetings
- Strong organizational and time management skills
- Experience working cross-functionally to achieve company goals
- Proficient with database applications, phone systems, and ecommerce
- Practical business competence in MS Office, especially Word, Outlook, and Excel
Job Duties
- Team development including interviewing, hiring, training, motivating, and performance reviews
- Measure, report, and develop action plans to meet or exceed end user customer contact goals
- Leverage and implement technology to improve customer service team efficiency and accuracy
- Exhibit positive energy and lead by example to ensure excellent team morale
- Ensure team adherence to company core values in every customer interaction
- Represent the department in organizational meetings and provide recommendations
- Manage and support corporate event participation balancing department needs
- Develop, communicate, and execute plans for ad hoc projects
- Maintain and update department playbooks for training and process improvement
- Perform other duties as assigned
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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