Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $90,000.00 - $105,000.00
Work Schedule
Standard Hours
Benefits
medical plan options
Dental benefits
vision benefits
Paid Time Off
company holidays
Gym and wellness class reimbursement
Performance based bonus
401K Program
accident insurance
Life insurance
Tuition Reimbursement
Employee assistance program
Sick Time
Engagement events
Job Description
Stanislaus Food Products is a nationally recognized, family-owned company specializing in crafting the finest Italian-style tomatoes and sauces. Known for delivering superior quality and serving top-quality Italian restaurants and pizzerias, the company has built a strong reputation for its commitment to excellence, quality ingredients, and outstanding customer service. Established with a mission to attract quality-focused restaurateurs and to maintain enduring, loyal relationships, Stanislaus Food Products has become a leader in its industry by consistently providing premium products and personalized service. The company cultivates a work environment where talented individuals can thrive and share a passion for quality and customer success.Show More
Job Requirements
- Six to ten years in a progressive customer service or customer relations role including call center management
- Minimum of five years proven people development, coaching, and performance management experience
- Experience implementing and using CRM systems
- Positive spoken and written interpersonal communication skills
- Detail oriented with strong process and paperwork review skills
- Demonstrated ability to revise and implement processes
- Knowledge of California wage and hour laws
- Ability to work independently and lead a team
- Fluency in English
- Ability to create presentations and lead meetings
- Strong organization, time management, and emotional composure skills
- Experience working cross-functionally
- Technical proficiency with databases, phone systems, and ecommerce tools
- Practical business skills using MS Office tools especially Word, Outlook, and Excel
Job Qualifications
- Six to ten years of progressive customer service or customer relations experience including call center management
- Minimum of five years demonstrated success in people development, coaching, and performance management
- Experience implementing and leveraging CRM systems in customer service
- Strong spoken and written interpersonal communication skills
- Detail oriented with thorough process and paperwork review
- Proven ability to revise and implement processes effectively
- Knowledge of California wage and hour requirements
- Ability to work independently while leading a team
- Fluent in English
- Skilled in creating impactful presentations and leading meetings
- Strong organization, time management, and emotional composure
- Experience working cross-functionally to achieve company goals
- Proficient with database applications, phone systems, and ecommerce platforms
- Business competence with MS Office suite, particularly Word, Outlook, and Excel
- Passion for and knowledge of high-quality food and culinary cuisine preferred
- Fluency in Spanish or French strongly preferred
- Experience communicating with senior management and front-line employees
Job Duties
- Team development including interviewing, hiring, training, motivating and reviewing direct reports
- Measure, report, and develop action plans to meet or exceed customer contact goals
- Implement and leverage technology to improve customer service efficiency and accuracy
- Foster a positive tone and embody company core values in all customer interactions
- Represent the department in organizational meetings and provide recommendations to improve customer interactions
- Manage ad hoc projects from development to execution
- Maintain and update department playbooks and training resources for continuous improvement
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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