Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Exact $70,000.00
Work Schedule
Standard Hours
Flexible
Benefits
bonus
Stock
Stock options
Profit sharing
bonus plans
Reimbursement for travel expenses
Paid Time Off
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
retirement plans
Paid parental leave
Employee assistance program
Educational Reimbursement
Voluntary insurance programs
perks and discounts
Job Description
The Hertz Corporation is a well-established and globally recognized leader in the vehicle rental industry, operating renowned brands such as Hertz, Dollar Car Rental, and Thrifty Car Rental across approximately 9,700 corporate and franchisee locations worldwide. With a presence spanning North America, Europe, the Caribbean, Latin America, Africa, the Middle East, Asia, Australia, and New Zealand, Hertz stands as one of the largest airport general-use vehicle rental companies. The Hertz brand is synonymous with quality, customer service, and reliability, ensuring a comprehensive and customer-focused rental experience.
Hertz values diversity and inclusion, fostering a culture where various perspectives, experiences, and talen... Show More
Hertz values diversity and inclusion, fostering a culture where various perspectives, experiences, and talen... Show More
Job Requirements
- 1-3 years experience in customer service or operations
- High school diploma required
- Moderate proficiency in Microsoft Office Suite
- Excellent verbal and written communication skills
- Ability to collaborate with internal and external stakeholders
- Ability to address and resolve customer service challenges
- Ability to work under minimal supervision
- Ability to motivate teams
- Ability to see the big picture and make decisions
- Flexible and adaptable
- Ability to drive process and organizational change
- Ability to build and lead a team
- Ability to influence
- Strong organizational and time management skills
Job Qualifications
- 1-3 years experience in customer service or operations
- Car rental, hospitality or tourism experience preferred
- High School Diploma required, Bachelor’s Degree preferred
- Moderate proficiency in Microsoft Office Suite
- Ability to collaborate with internal and external stakeholders
- Flexible and adaptable
- ability to work effectively in ambiguous situations
- Excellent verbal and written communication skills
- Ability to address and resolve customer service challenges
- Results driven
- ability to make decisions and help solve problems
- Ability to build and lead a diverse, high-performing, results-oriented, and highly engaged team
- Ability to drive process and organizational change
- Ability to influence
- Ability to motivate teams and keep a positive attitude in a fast-paced environment
- Ability to work under minimal supervision with a goal-oriented mindset
- Ability to see the big picture and leverage critical thinking and decision-making skills
- Excellent organization, time management, delegation, and prioritization skills
- Courageous leadership and accountability
Job Duties
- Responsible for daily customer operations and revenue generation for their assigned function
- Leads and supports processes to meet and exceed customer expectations and ensure alignment of the sales force with those sales methods and processes
- Resolves customer issues ensuring a positive customer experience
- Pro-actively drive the sales process that leads to the creation of a dynamic customer-focused zone commercial organization focused on selling value-added solutions (VAS)
- Constantly champions productivity improvements via employee involvement and accountability
- ensures employees are following the Standards of Work (SOW)
- Actively engages in effective communication plans focused on building employee engagement in order to achieve business results
- Conducts performance evaluations that are timely and constructive where applicable
- Participates in the recruiting process as required
- Provides management with various updates and indicators as requested
- Remains current on all administrative duties according to company policy
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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